Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
career growth and advancement
Affordable benefits after 30 days
Referral bonuses up to 500 dollars
Free and discounted room nights
Paid Time Off
Healthcare FSA
Financial perks
Employee assistance program
Retail Discounts
Job Description
The Hyatt Regency New Orleans is a premier hotel located in the heart of downtown New Orleans, just steps from the iconic Superdome. Renowned for its vibrant hospitality and commitment to excellence, the Hyatt Regency offers guests an unparalleled experience that combines luxurious accommodations with the rich culture of the city. This hotel is a central hub for major conventions, celebrations, and travelers from around the world, making it one of the most sought-after destinations in the area. Hyatt as a global hospitality brand is recognized for its dedication to creating memorable experiences for guests and fostering a positive, inclusive workplace for its employees. The company was honored with the 16th spot on Fortune's 100 Best Companies to Work For in 2021 and has been named one of New Orleans Best Places to Work for nine consecutive years, highlighting its exceptional work environment and employee satisfaction.
The role of Front Office Lead/Rooms Controller at the Hyatt Regency New Orleans is a dynamic and crucial position within the Rooms team. This role emphasizes leadership, precision, and exceptional customer service skills. As a Rooms Controller, you will take charge of managing daily room inventory, ensuring that every guest receives accommodations that align with their preferences and needs. Your responsibilities will include strategic room assignments, overseeing group blocks, and acting as the liaison between the Front Office, Housekeeping, Sales, and Reservations departments to maintain seamless communication and efficient operations.
In this role, your analytical skills will be key, as you will analyze reports to optimize room availability, which directly influences guest satisfaction and hotel revenue. You will also support the guest registration process, assisting with check-ins, check-outs, and room changes, ensuring a smooth and welcoming experience for all visitors. Beyond operational duties, you will serve as a mentor and leader to Front Office colleagues, providing coaching and training to elevate the overall service quality and team performance.
This position is ideal for individuals who thrive in fast-paced environments, enjoy problem-solving, and are eager to advance their careers in the hospitality industry. With the Hyatt Regency’s strong focus on internal career growth, this role offers excellent opportunities for professional development and advancement within the company. You will become an integral part of a team that prides itself on upholding high service standards, creating outstanding guest experiences, and supporting each other in a collaborative work culture.
The role of Front Office Lead/Rooms Controller at the Hyatt Regency New Orleans is a dynamic and crucial position within the Rooms team. This role emphasizes leadership, precision, and exceptional customer service skills. As a Rooms Controller, you will take charge of managing daily room inventory, ensuring that every guest receives accommodations that align with their preferences and needs. Your responsibilities will include strategic room assignments, overseeing group blocks, and acting as the liaison between the Front Office, Housekeeping, Sales, and Reservations departments to maintain seamless communication and efficient operations.
In this role, your analytical skills will be key, as you will analyze reports to optimize room availability, which directly influences guest satisfaction and hotel revenue. You will also support the guest registration process, assisting with check-ins, check-outs, and room changes, ensuring a smooth and welcoming experience for all visitors. Beyond operational duties, you will serve as a mentor and leader to Front Office colleagues, providing coaching and training to elevate the overall service quality and team performance.
This position is ideal for individuals who thrive in fast-paced environments, enjoy problem-solving, and are eager to advance their careers in the hospitality industry. With the Hyatt Regency’s strong focus on internal career growth, this role offers excellent opportunities for professional development and advancement within the company. You will become an integral part of a team that prides itself on upholding high service standards, creating outstanding guest experiences, and supporting each other in a collaborative work culture.
Job Requirements
- Strong customer service and communication skills
- Ability to thrive in a fast-paced, guest-focused environment
- Previous hotel or customer service experience preferred
- Professional appearance and positive, helpful attitude
- Ability to multitask while maintaining accuracy and composure
- Comfort with computer systems and hotel management software
- Flexibility to work mornings, evenings, weekends, and holidays
- A passion for hospitality and creating memorable guest experiences
Job Qualifications
- Takes pride in a great job done
- A true desire to satisfy the needs of others
- Able to lift, pull, and push a moderate weight
- Able to walk and stand throughout duration of shift
- Flexible availability as needed
- Prior hotel/Front Office experience
Job Duties
- Oversee and manage daily room inventory to maximize selling opportunities
- Assign room blocks for groups, VIPs, and guest preferences with accuracy and care
- Analyze reports to ensure room availability aligns with operational needs
- Serve as the primary resource for Front Office Agents regarding room assignments and inventory questions
- Collaborate closely with Housekeeping, Sales, Reservations, and Engineering to ensure smooth operations
- Support the guest registration process, including check-ins, check-outs, and room changes when needed
- Communicate hotel services, amenities, and promotions to guests and colleagues
- Lead by example through coaching, direction, and support of Front Office team members
- Assist with training new colleagues on systems, procedures, and service standards
- Uphold the high service standards that define the Hyatt Regency New Orleans
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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