Front Office Lead

Cook Children's Medical Center is a leading pediatric healthcare institution committed to providing exceptional medical services tailored specifically for children. As the cornerstone of Cook Children's, the Medical Center utilizes advanced technologies, innovative research, cutting-edge treatments, surgeries, rehabilitation, and ancillary services to address a wide range of pediatric health needs. The center prides itself on creating a welcoming, compassionate environment tailored to the unique needs of children and their families, ensuring comprehensive care from diagnosis through treatment and recovery. Cook Children's Medical Center is recognized as an Equal Opportunity Employer and Affirmative Action employer, promoting diversity and inclusion by embracing candidates from minority groups, women, individuals with disabilities, and veterans.

The role of Front Office Lead at the Fort Worth Urgent Care Center within Cook Children's Medical Center is pivotal to the smooth operation of the clinic's front office. This position acts as the primary coordinator and point of contact for all daily front office activities and is critical to ensuring an efficient, friendly, and patient-centered environment. The Front Office Lead supports the management team by overseeing and guiding the front office medical receptionists, handling tasks related to patient registration, appointment scheduling, billing, and phone coverage. This role is designed for someone with a strong background in medical office operations, knowledgeable in medical billing, patient registration, and insurance verification processes, and proficient with electronic medical records (EMR) and practice management systems.

This position requires the ability to lead and motivate a team, coordinate workflows to maintain effective communication, and ensure compassionate and professional interactions with patients and their families. Working on a weekend shift schedule, this role demands flexibility and dedication to provide continuous support during high patient volume times. The Front Office Lead will have the opportunity to work in a dynamic healthcare environment where attention to detail, organizational skills, and interpersonal communication are paramount. The role entails a standard 40-hour workweek with specific shifts including early mornings and late evenings on designated days.

Joining Cook Children's Medical Center as a Front Office Lead means becoming part of a reputable healthcare team dedicated to pediatric care excellence. It is an excellent opportunity for professionals interested in advancing their careers in medical office leadership within an established and respected institution that values diversity, patient experience, and high-quality service delivery.