Front Office Lead

CHOICE Healthcare Services is a leading provider of pediatric dental care in the Southwest United States, committed to ensuring everyone has access to the healthcare they need. As the largest pediatric dental care provider in the region, CHOICE is dedicated to delivering high quality, compassionate care to children across diverse communities. The organization is focused on fostering a supportive environment for both patients and employees alike, prioritizing wellbeing, professional growth, and teamwork. They offer a comprehensive benefits package and maintain a culture centered on work-life balance and continuous improvement, making CHOICE a trusted name in pediatric healthcare services.

The Patient Coordinator Lead, also known as the Front Office Receptionist Lead, plays a pivotal role in the smooth operation of the dental office. This position is essential for managing appointment scheduling, performing front desk check-in and check-out duties, and assisting with administrative tasks as necessary. The Patient Coordinator Lead acts as a key point of contact for patients and parents, ensuring seamless communication and efficient processing of patient information. The role demands a proactive individual who can multitask effectively, navigate insurance verifications, and support treatment scheduling and follow-up procedures. This position not only requires excellent customer service skills but also a detail-oriented mindset to handle payments, verify patient information, manage no-show reports, and maintain accurate records.

In this leadership capacity, the Patient Coordinator Lead is responsible for overseeing daily front office operations, including confirming and scheduling treatment, recall, and observation appointments. They manage patient check-in and check-out processes, verify insurance eligibility, and handle payment collections with accuracy. The role also involves following up on authorizations and coordinating with parents to ensure all documentation and procedures are in place for high quality patient care. The Patient Coordinator Lead must demonstrate regular and predictable attendance and work collaboratively with other team members to maintain a positive workplace atmosphere. This position is ideal for someone with prior healthcare or dental front office experience who is eager to take on a leadership role within a dynamic, patient-focused organization.