Front Office II (Seasonal)

Santa Rosa, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Compensation

Hourly

Range $23.00 - $28.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Equal employment opportunity

Professional work environment

Job Description

Novato Oral Surgery & Implantology is a specialized healthcare facility located in Novato, California, dedicated to providing exceptional oral surgery and implantology services. As a reputable provider in the dental healthcare field, this practice is committed to delivering the highest quality of care through a compassionate, patient-focused approach. The team at Novato Oral Surgery & Implantology consists of skilled oral surgeons, clinical staff, and administrative professionals who work collaboratively to ensure each patient receives personalized treatment tailored to their specific needs.

We are currently seeking a Front Office II professional for a seasonal contract position with the potential for hire. This role plays a critical part in the smooth operation and patient experience of our office. The ideal candidate will possess excellent organizational and administrative skills in addition to a compassionate and discrete demeanor necessary for handling sensitive healthcare information. As the first point of contact for patients, the Front Office II professional will be responsible for managing patient receptions, scheduling appointments, and supporting the healthcare team with efficient office coordination. This individual must be adept at multitasking in a fast-paced medical environment and exhibit strong communication skills to effectively interact with patients, insurance companies, and the clinical team.

The position requires an ability to remain calm and professional during patient emergencies and to prioritize tasks to uphold an efficient workflow. Additionally, maintaining patient confidentiality and adhering to all healthcare regulations and office protocols are paramount duties. The role operates Monday through Friday, eight-hour shifts, and mandates on-site attendance to ensure day-to-day requirements are met. Comprehensive computer proficiency, particularly with Microsoft Office and healthcare-related software applications, is essential to excel in this position.

Joining Novato Oral Surgery & Implantology offers employment with a company that values inclusivity and equal opportunity, ensuring that all employees are treated with respect regardless of background or personal characteristics protected by law. This is an excellent opportunity for a driven front office professional passionate about healthcare excellence and seeking a supportive yet dynamic work environment where patient care and administrative efficiency are prioritized.

Job Requirements

High school diploma or equivalent
Proven experience as a front office administrator receptionist or similar in healthcare or dental setting
Proficiency in computer software applications including Microsoft Office
Strong organizational skills and attention to detail
Effective written and verbal communication skills
Ability to maintain discretion and confidentiality
Must be available to work on-site Monday to Friday during an eight-hour shift
Physical ability to sit stoop turn stand bend walk hear read write and keyboard with occasional lifting up to 25 lbs
Willingness to perform other tasks as assigned by management

Job Qualifications

High school diploma or equivalent
Proven experience as a front office administrator receptionist or similar role in a healthcare or dental setting
Proficiency in computer software applications
Strong organizational skills and attention to detail
Professional language and customer service mindset
Effective written and verbal communication skills
Ability to use discretion when handling sensitive information
Excellent documentation communication and Microsoft Office skills
Passionate about healthcare excellence

Job Duties

Greet patients with a warm and friendly demeanor ensuring they feel welcomed and comfortable upon arrival
Handle patient registration verify insurance information and assist with paperwork
Manage the appointment calendar efficiently to optimize patient visits
Coordinate with oral surgeons and clinical staff to minimize waiting times
Answer phone calls and respond to email inquiries promptly and professionally
Maintain and update patient records accurately and confidentially
Collaborate with patients to verify insurance coverage including prior authorizations and pre-determination
Assist patients in understanding their insurance benefits and financial responsibilities
Assist in coordinating administrative tasks ordering office supplies managing mail and vendor coordination
Strive to deliver exceptional customer service addressing patient concerns and resolving issues
Comply with office policies procedures and protocols maintaining a safe and efficient work environment
Maintain confidentiality of all doctors staff and patient information