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FRONT OFFICE HOST (OVERNIGHT)

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $26.75
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

monthly fitness membership reimbursement
Qualified parking
Transportation tax exemption
discounted colleague rate room nights
complimentary room nights
Complimentary Meals
on-site bike rack

Job Description

Park Hyatt Chicago is a premier luxury hotel located in the prestigious Gold Coast neighborhood of Chicago. This exceptional hotel offers an intimate and art-forward environment where modern design, cultural sophistication, and impeccable service converge to create an unparalleled guest experience. With stunning views of Lake Michigan and a strong reputation for quiet refinement, Park Hyatt Chicago caters to distinguished travelers seeking tranquility, beauty, and authentic connection in an elegant setting. The hotel's commitment to excellence and personalized attention distinguishes it as a sanctuary of modern luxury in the heart of the city.

The role of Front Office Host - Overnight (Part-Time) at Park Hyatt Chicago is a pivotal position responsible for delivering a calm, reassuring, and polished presence throughout the overnight shift. This role requires a professional who can welcome late-evening arrivals with grace, provide attentive support during the nighttime hours, and expertly manage guest interactions with a sense of quiet luxury. The Front Office Host will collaborate with overnight teams to ensure seamless service flow while embodying the sophisticated and understated elegance that defines the Park Hyatt brand.

This position offers a competitive hourly wage of $26.75, reflecting the value placed on skilled hospitality professionals by the hotel. The role includes opportunities for overtime and premium pay when applicable. Beyond traditional front desk duties, the host will engage in thoughtful upselling by offering room upgrades and premium experiences tailored to each guest's unique preferences, enhancing the overall stay. This dynamic position demands a high level of poise, operational organization, and guest service excellence, making it much more than a typical overnight front desk job.

Park Hyatt Chicago is part of the global Hyatt network, renowned for its innovative approach to hospitality that emphasizes authentic and meaningful experiences for both guests and colleagues. The company fosters a culture where caring and community are central, supporting personal and professional growth for all employees. The hotel is committed to providing a supportive environment where every colleague has the opportunity to expand their horizons and build a rewarding career in hospitality. This philosophy, known as "Care Connects Us," underscores Hyatt's dedication to warmth, empathy, inclusion, and respect, creating genuine connections and a positive workplace culture.

Working at Park Hyatt Chicago means joining a legacy of excellence and being part of a team that values refined service standards and a passion for guest satisfaction. The hotel extends various benefits and perks, including monthly fitness membership reimbursement, qualified parking and transportation tax exemptions, discounted colleague room rates, complimentary room nights and meals, and on-site bike racks. These benefits reinforce the hotel's commitment to the well-being and comfort of its staff.

For individuals passionate about delivering luxury hospitality and ready to work overnight shifts with flexibility, this part-time Front Office Host position offers a unique opportunity to grow within a renowned institution. Joining Park Hyatt Chicago allows you to participate in a culture of sophistication, professionalism, and thoughtful guest engagement, where your role contributes directly to creating memorable experiences for discerning travelers from around the world.

Job Requirements

  • High school diploma or equivalent
  • minimum 2 years luxury hotel front office or guest relations experience
  • proficiency with PMS and POS systems
  • excellent communication and interpersonal skills
  • ability to work overnight shifts including weekends and holidays
  • strong organizational and multitasking abilities
  • ability to maintain composure under pressure
  • availability for part-time schedule
  • physical ability to stand for extended periods

Job Qualifications

  • Minimum of 2 years experience in front office, concierge, or guest relations within a Forbes-rated or luxury hotel environment
  • passion for delivering intuitive, personalized service aligned with Forbes Travel Guide standards and Park Hyatt brand values
  • exceptional verbal and written communication skills
  • ability to lead briefings and coach colleagues
  • strong operational organization skills to manage multiple priorities
  • resourceful and calm under pressure with solution-focused problem-solving abilities
  • familiarity with PMS systems such as Opera, Reserve, and Colleague Advantage, Microsoft Office Suite, and POS systems
  • confidence in upselling room upgrades and personalized enhancements
  • impeccable demeanor and presentation aligned with five-star service standards
  • ability to stand for extended periods while maintaining refined service levels
  • schedule flexibility to work all overnight shifts, including weekends and holidays

Job Duties

  • Welcoming late-evening arrivals with grace
  • supporting guests throughout the night with attentive service
  • managing overnight shift transitions and room assignments
  • coordinating with overnight teams to ensure seamless operations
  • responding to guest needs promptly and professionally
  • upselling room enhancements and premium experiences
  • maintaining a poised and guest-ready presence during long shifts

Job Criteria

Experience

Mid Level (3-7 years)


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