FRONT OFFICE HOST (OVERNIGHT)

Berwyn, IL, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $26.75

Work Schedule

Weekend Shifts

Night Shifts

Benefits

monthly fitness membership reimbursement

Qualified parking

Transportation tax exemption

discounted colleague rate room nights

complimentary room nights

Complimentary Meals

on-site bike rack

Job Description

Park Hyatt Chicago is a premier luxury hotel located in the prestigious Gold Coast neighborhood of Chicago. This exceptional hotel offers an intimate and art-forward environment where modern design, cultural sophistication, and impeccable service converge to create an unparalleled guest experience. With stunning views of Lake Michigan and a strong reputation for quiet refinement, Park Hyatt Chicago caters to distinguished travelers seeking tranquility, beauty, and authentic connection in an elegant setting. The hotel's commitment to excellence and personalized attention distinguishes it as a sanctuary of modern luxury in the heart of the city.

The role of Front Office Hos... Show More

Job Requirements

High school diploma or equivalent
minimum 2 years luxury hotel front office or guest relations experience
proficiency with PMS and POS systems
excellent communication and interpersonal skills
ability to work overnight shifts including weekends and holidays
strong organizational and multitasking abilities
ability to maintain composure under pressure
availability for part-time schedule
physical ability to stand for extended periods

Job Qualifications

Minimum of 2 years experience in front office, concierge, or guest relations within a Forbes-rated or luxury hotel environment
passion for delivering intuitive, personalized service aligned with Forbes Travel Guide standards and Park Hyatt brand values
exceptional verbal and written communication skills
ability to lead briefings and coach colleagues
strong operational organization skills to manage multiple priorities
resourceful and calm under pressure with solution-focused problem-solving abilities
familiarity with PMS systems such as Opera, Reserve, and Colleague Advantage, Microsoft Office Suite, and POS systems
confidence in upselling room upgrades and personalized enhancements
impeccable demeanor and presentation aligned with five-star service standards
ability to stand for extended periods while maintaining refined service levels
schedule flexibility to work all overnight shifts, including weekends and holidays