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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
career growth and advancement
Affordable benefits after 30 days
Referral bonuses
discounted room nights
12 free Hyatt room nights per year
Free parking
Discounted bus passes
Paid Time Off
Healthcare FSA
financial assistance
Financial perks
employee assistance
Discounts at various retailers
Job Description
Located on the picturesque shores of Lady Bird Lake in the vibrant heart of downtown Austin, Hyatt Regency Austin embodies the spirit of hospitality and dedication to guest satisfaction. As part of the globally recognized Hyatt Hotels Corporation, this property stands as a beacon of comfort and exceptional service, welcoming travelers from all corners of the world. Hyatt Regency Austin is committed to creating an environment where employees and guests alike can thrive, reflecting a culture that values inclusion, care, and continuous growth. The establishment proudly holds the distinction of being a certified Great Place to Work and is honored... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in a customer service or hospitality role preferred
- flexible availability including mornings, afternoons, evenings, weekends, and holidays
- strong communication and interpersonal skills
- ability to stand for extended periods
- basic computer literacy including familiarity with reservation systems
- ability to work in a team environment
- friendly and approachable demeanor
Job Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment
- strong customer service skills
- refined verbal and written communication skills
- ability to stand for long periods of time
- prior experience in hospitality or front desk roles preferred
- proficiency in using hotel management software is a plus
- ability to multitask and maintain professionalism under pressure
Job Duties
- Greet and welcome guests upon arrival
- manage guest registration and check-in/check-out processes
- communicate hotel services and promotions clearly to guests
- process various forms of payment accurately
- respond promptly and courteously to guest inquiries
- maintain a clean and organized front desk area
- assist with resolving guest complaints or issues efficiently
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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