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Front Office Host (Front Desk Agent) - part-time

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $24.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401k
retirement savings plan
basic life insurance
Paid vacation
sick days
new child leave
Holidays
Paid Family Bonding Time
Adoption assistance
Free room nights
discounted room rates
Tuition Reimbursement
Free Meals
Employee stock purchase plan
Retail Discounts
growth potential

Job Description

Hyatt Regency Washington on Capitol Hill is a prestigious hotel located just steps away from the U.S. Capitol building, offering guests a unique blend of comfort, convenience, and exceptional service. As part of Hyatt Hotels Corporation, this establishment has earned recognition as one of Fortune's 100 Best Companies to Work For, reflecting its commitment to an inclusive and supportive workplace culture. With recent renovations, the hotel is poised to usher in a new era of excellence and guest satisfaction. Employees enjoy working in a vibrant environment that prioritizes growth, opportunity, and the well-being of both staff and guests.

The Front Office Host role at Hyatt Regency Washington on Capitol Hill is a critical position that ensures guests receive a seamless and welcoming experience from the moment they arrive until their departure. This role involves managing guest check-ins and check-outs efficiently, offering comprehensive information about hotel services, and acting as the main point of contact during their stay. The Front Office Host sets the tone for the guests' perception of the hotel, creating lasting first and last impressions that influence loyalty and repeat visits. At an hourly rate of $24.00, this position provides a stable and rewarding career with ample opportunities for personal and professional development. Candidates in this role benefit from hands-on learning and the chance to advance within the hotel or the broader Hyatt system, making it an ideal starting point for a long-term hospitality career.

Job Requirements

  • Previous customer service experience
  • Professional presentation
  • Basic computer systems knowledge
  • Ability to learn new systems
  • Ability to support Hyatt's purpose by displaying authentic human care
  • Must be able to work in a fast-paced environment
  • Ability to communicate effectively with diverse guests and team members

Job Qualifications

  • Previous customer service experience
  • Professional presentation
  • Previous hotel experience preferred
  • Excellent interpersonal skills
  • Strong organizational abilities
  • Effective communication skills
  • Basic computer systems knowledge
  • Ability to learn new systems quickly
  • Ability to display authentic human care to guests and colleagues

Job Duties

  • Check guests in and out efficiently
  • Communicate hotel services and amenities to guests
  • Serve as the main point of contact for guest inquiries and requests
  • Maintain professionalism and a positive demeanor at all times
  • Support guests throughout their stay ensuring satisfaction
  • Collaborate with other hotel departments to provide a seamless guest experience
  • Handle guest concerns or complaints promptly and effectively

Job Criteria

Experience

Entry Level (1-2 years)


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