Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $19.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee stock purchase plan
Adoption assistance
discounted and complimentary rooms at Hyatt locations
Job Description
Thompson Hotels, a renowned member of the Hyatt collection, offers an exceptional hospitality experience characterized by personalized and intuitive service. Each guest is welcomed not just as a visitor but as a resident, ensuring a tailored experience that enhances personal travel journeys while connecting travelers to the local culture. Situated in timeless and iconic destinations, Thompson Hotels provide distinct and transformative experiences designed to create memorable moments that can uplift a guest's day, trip, or even life. Their commitment to service excellence and an immersive local perspective makes Thompson Hotels a preferred choice for travelers seeking luxury and authenticity.
At Thompson Denver, this dedication to superior hospitality takes on a unique form. The property thrives on an empowered, supportive, and creative work environment where team members are encouraged to bring their personalities, creativity, and a sharp sense of humor into their work. This is more than just a job; it's an opportunity to be part of a culture that values outstanding design, impeccable service, and spontaneous authenticity. The team is passionate about delivering exceptional hotel service and creating unique experiences that leave lasting impressions on guests.
The Front Office role at Thompson Denver is a highly visible and crucial position responsible for the guest registration process and effectively communicating hotel services and promotions. The role provides numerous opportunities for casual but meaningful interactions with guests, directly influencing their overall experience. In addition to welcoming guests, colleagues in this role handle tasks such as processing payments and addressing guest inquiries with professionalism and warmth. This makes the Front Office position ideal for individuals who have prior hotel front desk experience or those passionate about launching a career in hospitality.
This full-time role includes shifts that cover mornings, evenings, weekends, and holidays to ensure the hotel provides continuous service excellence. The position offers a competitive wage of $19.75 per hour along with a $1 per hour overnight shift premium, reflecting the importance of this role in creating a welcoming and seamless guest experience at all hours.
Thompson Hotels foster a culture where high expectations are not just met but exceeded. It is a place where talent is recognized, offering exciting challenges and unlimited career growth opportunities in the hospitality industry. Within their warm, respectful, and inclusive environment, employees discover a true sense of belonging and a place to shine. The hotel's core values of empathy, integrity, respect, inclusion, experimentation, and wellbeing guide their operations and create a supportive workplace where everyone can thrive.
Overall, this role is perfect for dynamic, service-oriented professionals who are passionate about hospitality, enjoy engaging with people, and want to grow within a luxury hotel setting. Thompson Denver offers not just a job, but a career experience enriched with rewards and opportunities for personal and professional development.
At Thompson Denver, this dedication to superior hospitality takes on a unique form. The property thrives on an empowered, supportive, and creative work environment where team members are encouraged to bring their personalities, creativity, and a sharp sense of humor into their work. This is more than just a job; it's an opportunity to be part of a culture that values outstanding design, impeccable service, and spontaneous authenticity. The team is passionate about delivering exceptional hotel service and creating unique experiences that leave lasting impressions on guests.
The Front Office role at Thompson Denver is a highly visible and crucial position responsible for the guest registration process and effectively communicating hotel services and promotions. The role provides numerous opportunities for casual but meaningful interactions with guests, directly influencing their overall experience. In addition to welcoming guests, colleagues in this role handle tasks such as processing payments and addressing guest inquiries with professionalism and warmth. This makes the Front Office position ideal for individuals who have prior hotel front desk experience or those passionate about launching a career in hospitality.
This full-time role includes shifts that cover mornings, evenings, weekends, and holidays to ensure the hotel provides continuous service excellence. The position offers a competitive wage of $19.75 per hour along with a $1 per hour overnight shift premium, reflecting the importance of this role in creating a welcoming and seamless guest experience at all hours.
Thompson Hotels foster a culture where high expectations are not just met but exceeded. It is a place where talent is recognized, offering exciting challenges and unlimited career growth opportunities in the hospitality industry. Within their warm, respectful, and inclusive environment, employees discover a true sense of belonging and a place to shine. The hotel's core values of empathy, integrity, respect, inclusion, experimentation, and wellbeing guide their operations and create a supportive workplace where everyone can thrive.
Overall, this role is perfect for dynamic, service-oriented professionals who are passionate about hospitality, enjoy engaging with people, and want to grow within a luxury hotel setting. Thompson Denver offers not just a job, but a career experience enriched with rewards and opportunities for personal and professional development.
Job Requirements
- High school diploma or equivalent
- Previous hotel front desk or customer service experience preferred
- Strong interpersonal and communication skills
- Ability to handle multiple tasks simultaneously
- Basic computer proficiency
- Flexibility to work varied shifts including weekends and holidays
- Professional appearance and demeanor
Job Qualifications
- A true desire to satisfy the needs of others in a fast paced environment
- Refined verbal and written communication skills
- Ability to stand for long periods of time
- Ability to work a flexible schedule including mornings, evenings, weekends and holidays
Job Duties
- Welcome guests as residents and provide a tailored guest experience
- Facilitate guest registration and check-in processes efficiently
- Communicate hotel services and promotions to guests
- Process forms of payment accurately and securely
- Respond promptly and professionally to guest inquiries and requests
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure seamless guest experience
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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