Front Office host

JW Marriott Des Moines is a distinguished luxury hotel located in the heart of Des Moines, Iowa. As part of Marriott International's luxury portfolio, JW Marriott comprises over 100 stunning properties worldwide, celebrated for their unique blend of elegance, comfort, and exceptional service. The hotel is situated at 700 Grand Ave, offering guests access to vibrant city life alongside refined hospitality experiences. JW Marriott operates with a strong conviction that associates are the foundation of their success, embodying confidence, innovation, genuineness, and intuition. This philosophy fosters a vibrant workplace that promotes camaraderie, diversity, and professional growth within a luxury environment. JW Marriott Des Moines prides itself on creating a holistic work experience that nurtures well-being, passion, and development, setting it apart as an employer of choice in the hospitality industry. This full-time, non-management position within the Rooms & Guest Services Operations team is designed for individuals passionate about delivering exceptional guest experiences through thoughtful and proactive service.

The role of Guest Experience Expert at JW Marriott Des Moines goes far beyond the routine tasks of check-ins and check-outs. These professionals are responsible for crafting memorable and distinctive experiences that make every guest's stay truly special. Empowered to take initiative, the Guest Experience Expert navigates multiple facets of guest service, handling everything from operational needs and guest inquiries to preparing reports and promoting local attractions. The position requires a dynamic approach with the flexibility to stand, sit, or walk for long periods and perform hands-on activities such as moving and lifting objects up to 10 pounds. Guest Experience Experts act as cultural ambassadors, ensuring company policies are adhered to while maintaining confidentiality and protecting company assets. They uphold the highest quality and uniform standards, ensuring professional appearance and communication at all times.

JW Marriott encourages inclusivity and values the unique backgrounds of all associates, promoting an environment free from discrimination based on disability, veteran status, or any protected category under applicable law. This dedication to diversity translates into a work culture that thrives on mutual respect and collaboration. Guest Experience Experts are essential contributors to the hotel's reputation for "Wonderful Hospitality. Always." They embody the spirit of Marriott’s legacy by delivering heartfelt, innovative, and forward-thinking service at every interaction.

This opportunity offers candidates with a high school diploma or GED equivalent the chance to begin a meaningful career in luxury hospitality, with no prior experience or supervisory background required. The position celebrates Marriott’s commitment to providing comprehensive training and opportunities for professional advancement. As part of the broader Marriott International family, JW Marriott Des Moines supports its employees to be their best, belong to an inspiring global team, and grow both personally and professionally in a supportive, exceptional work environment.