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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.90 - $17.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Employee Discounts
Professional development opportunities
Retirement Plan
Job Description
The Victus Group is a reputable hospitality company specializing in managing high-quality hotel facilities that provide exceptional guest experiences across various locations. Known for its commitment to excellence and customer satisfaction, The Victus Group emphasizes a professional working environment and upholds strict standards regarding employee behavior and appearance. With a broad portfolio of properties, the company is dedicated to creating welcoming and comfortable environments for guests while fostering a supportive and engaging workplace for staff members. The company values its employees as key contributors to its ongoing success and strives to provide flexible employment options, including full-time and part-time positions... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality preferred
- Strong communication skills
- Ability to speak, read, write, and understand the primary language(s) used in the workplace
- Bilingual skills are a plus
- Valid driver's license and clean driving record required
- Ability to move items weighing up to 40 lbs
- Willingness to work variable shifts including full-time or part-time
- Adherence to uniform and company policy standards
- Ability to operate office machines, tools, and computer equipment
- Practice safety standards at all times
Job Qualifications
- High school qualification or equivalent
- Previous hospitality experience would be advantageous
- Strong written and verbal communication skills
- Well-presented and professional appearance
- Competency with Microsoft Office
- Ability to learn on the job
- Excellent customer service skills
- Ability to multitask
- Ability to work alone or in a team environment
Job Duties
- Provide the highest quality of service to the customers at all times
- Greet customers immediately with a friendly and sincere welcome
- Utilize guest's names in interactions whenever possible
- Promptly respond to all guest-related concerns including but not limited to complaints and special requests
- Have a thorough knowledge of emergency and security procedures
- Check guests in and out in an efficient and friendly manner
- Post guest changes and compute guest bill using the brand specific PMS
- Collect payment and make change for hotel guests following all cash handling procedures
- Promote the hotel’s marketing programs
- Track business via the recording of appropriate corporate/leisure information within the PMS system
- Handle guest mail and messages per established procedures
- Take reservation requests efficiently
- Answer switchboard in accordance with standards of proper telephone etiquette
- Block rooms and handle special requests
- Monitor room availability
- Handle safe deposits by guests per established procedures
- Keep lobby and guest areas clean and presentable
- Offer and properly handle wake-up calls
- Open and close shifts and make cash drops
- Ensure all credit cards, cash, and change fund are balanced throughout each shift
- Inform management of any guest or systems related complaints or problems
- Communicate with incoming staff and management by logging pertinent information in the front desk log
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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