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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $24.00 - $27.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
flexible scheduling
Job Description
Pacific Hospitality Group is a distinguished hospitality company recognized for its owner/operator approach, fostering long-term value creation and sustainable growth. The company holds a family-focused atmosphere, committed to enriching lives by providing memorable guest experiences, contributing positively to communities, and honoring principled values. Pacific Hospitality Group operates with a vision to create lasting value for both its investors and team members through a culture emphasizing integrity, compliance, customer focus, humility, and respect. With a strong dedication to principled entrepreneurship and change, Pacific Hospitality Group stands out in the luxury hospitality industry as a company that prioritizes people, quality, and community... Show More
Job Requirements
- Minimum 2 to 3 years of front office or guest services experience
- Previous supervisory or leadership experience preferred
- Strong passion for luxury hospitality
- Proven leadership skills in fast-paced, high-volume environments
- Excellent communication and conflict resolution skills
- Ability to manage guest escalations and service recovery
- Strong organizational and operational skills
- Proficiency with hotel PMS and POS systems
- Ability to work flexible schedules including evenings, weekends, and holidays
Job Qualifications
- Minimum 2 to 3 years of front office or guest services experience in a luxury hotel or resort environment
- Previous supervisory or leadership experience preferred
- Strong passion for luxury hospitality and creating elevated guest experiences
- Proven ability to lead teams in a fast-paced, high-volume environment while maintaining professionalism and composure
- Excellent communication, conflict resolution, and interpersonal skills
- Ability to handle guest escalations and service recovery situations with confidence and diplomacy
- Strong organizational skills with attention to detail and operational accuracy
- Experience with hotel PMS systems, POS systems, and Microsoft Office applications
- Understanding of front office operations including reservations, cashiering, room inventory management, and guest relations
- Ability to work flexible schedules including evenings, weekends, holidays, and peak occupancy periods
Job Duties
- Supervise and support Front Desk Agents, Bell, and Valet team members to ensure seamless daily operations, service excellence, and adherence to company standards
- Lead by example through a strong lobby presence, coaching and mentoring team members while fostering a culture of professionalism, accountability, and exceptional guest service
- Deliver elevated and personalized guest experiences by anticipating guest needs, handling service recovery and escalations, and ensuring VIP arrivals, special requests, and loyalty recognition standards are executed flawlessly
- Drive operational excellence through effective management of arrivals, departures, room inventory, billing accuracy, cashiering procedures, and audit compliance
- Identify opportunities to maximize room upsells, resort experiences, and revenue generation while maintaining a guest-focused approach
- Partner closely with Housekeeping, Engineering, Security, Reservations, Food & Beverage, and fellow Front Office leaders to ensure seamless communication and resort operations
- Support onboarding, training, scheduling, and performance development initiatives to enhance team engagement and operational consistency
- Maintain compliance with company policies, safety procedures, cash handling standards, PCI requirements, and OSHA guidelines while promoting a safe and professional work environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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