Front Office - Front Office Supervisor

Pacific Hospitality Group is a distinguished hospitality company recognized for its owner/operator approach, fostering long-term value creation and sustainable growth. The company holds a family-focused atmosphere, committed to enriching lives by providing memorable guest experiences, contributing positively to communities, and honoring principled values. Pacific Hospitality Group operates with a vision to create lasting value for both its investors and team members through a culture emphasizing integrity, compliance, customer focus, humility, and respect. With a strong dedication to principled entrepreneurship and change, Pacific Hospitality Group stands out in the luxury hospitality industry as a company that prioritizes people, quality, and community engagement.

Within this esteemed organization, the position of Front Office Supervisor offers a vital leadership role at the Meritage Resort and Spa. This full-time position plays an essential role in overseeing daily front office operations and ensuring that Forbes-level hospitality standards are consistently maintained. Reporting directly to the Director of Front Office, the Front Office Supervisor will lead teams including Front Office Agents, PBX operators, Bell, and Valet attendants to deliver a seamless and elevated guest service experience. This position demands a polished hospitality professional who excels in high-pressure, fast-paced luxury environments and demonstrates outstanding leadership through active team engagement and operational oversight.

The Front Office Supervisor will be accountable for managing guest arrivals and departures, resolving guest concerns with professionalism and diplomacy, and enhancing revenue opportunities through strategic upselling and service initiatives. This role requires close collaboration with other resort departments such as Housekeeping, Engineering, Security, Reservations, and Food & Beverage, to ensure cohesive operational execution and superior guest satisfaction. Staffing responsibilities include supporting onboarding, scheduling, training, and fostering team development aligned with company standards. Familiarity with hotel property management systems (PMS), point of sale (POS) systems, and compliance with safety, cash handling, and PCI guidelines are integral to success in this role.

The salary range for this position is $24 to $27 per hour, reflecting the specialized expertise and leadership demanded by this luxury resort environment. The ideal candidate will have 2 to 3 years of relevant experience in front office operations, preferably with previous supervisory exposure, combined with a passion for delivering exceptional hospitality. With a start date anticipated for June 1, 2026, the Front Office Supervisor role offers an exciting opportunity for hospitality professionals eager to contribute to a customer-centric, service excellence culture within one of Pacific Hospitality Group’s premier resort properties.