Front Office - Front Office Supervisor

Pacific Hospitality Group is a distinguished owner/operator company dedicated to delivering exceptional experiences to both investors and team members through a unique business model centered on long-term holds and sustainable growth. As a family-focused organization, Pacific Hospitality Group emphasizes enriching people's lives by offering memorable experiences, contributing to communities, and honoring their core values. Their guiding principles encompass integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and fulfillment. This culture ensures that all team members are aligned and motivated to provide outstanding service while growing within a supportive environment.

The Front Office Supervisor position is an integral leadership role within the Meritage Resort and Spa, a luxury destination operated by Pacific Hospitality Group. Reporting to the Director of Front Office, the Front Office Supervisor is responsible for overseeing daily operations across multiple front office teams, including Front Desk Agents, PBX, Bell, and Valet staff. This role is full time with a salary range of $24 to $27 per hour, designed for individuals with 2 to 3 years of experience in luxury hospitality settings. The position requires strong management capabilities to ensure operational efficiency and excellence while delivering a Forbes-level guest experience.

The supervisor plays an active, hands-on role in mentoring and coaching team members, fostering a hospitality culture rooted in professionalism, accountability, and genuine guest care. By leading from the lobby and setting a positive example, the supervisor helps maintain high morale and consistently professional service standards. The role involves detailed management of guest arrivals, departures, room inventory, billing accuracy, and adherence to safety, cash handling, and PCI compliance standards. Furthermore, the supervisor identifies opportunities to maximize upsell and revenue through personalized guest engagement, all while working collaboratively with other resort departments such as Housekeeping, Engineering, Security, Reservations, and Food and Beverage.

Ideal candidates are polished hospitality professionals with a passion for high-touch service in a fast-paced environment. They demonstrate excellent communication and conflict resolution skills and possess the ability to handle guest escalations with diplomacy. Experience with hotel property management systems, point of sale software, and Microsoft Office is essential. The role demands flexibility for working varied shifts, including evenings, weekends, and holidays.

This opportunity is an excellent fit for individuals seeking to build a rewarding career in luxury hotel management with a strong focus on team development and exceptional guest experiences. Pacific Hospitality Group fosters an inclusive work environment that values diversity and equality, ensuring fair employment practices across all teams. The Front Office Supervisor position offers the chance to contribute to a renowned resort brand recognized for its commitment to service excellence and sustainable business growth.