Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $90,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Discounted Dry Cleaning
Bus pass reimbursement
Job Description
The Edgewater Hotel, located on the picturesque waterfront of Seattle, is renowned as the city's only luxury waterfront hotel. Situated on Pier 67, it boasts sweeping views of Elliott Bay, the Olympic Mountains, and the downtown skyline, providing a unique and breathtaking setting for both guests and staff alike. The hotel has a distinguished reputation, having been recognized in numerous esteemed industry publications and honored by prestigious hospitality and travel associations. This recognition highlights the Edgewater's commitment to excellence and its status as a premier destination in the Seattle area.
Established as a beacon of elegance and comfort, The Edgewater Hotel offers guests an unforgettable experience combining luxurious accommodations with the natural beauty of its surroundings. The hotel places significant emphasis on delivering exceptional service, creating a welcoming and refined atmosphere, and maintaining high standards of hospitality. This environment fosters a collaborative culture where team members are empowered to contribute their skills and passion for service excellence.
The Front Office Manager position at The Edgewater Hotel plays a crucial role in ensuring the delivery of outstanding guest experiences. This leadership role involves overseeing and coordinating the activities of various front office departments, including Assistant Front Office Managers, Front Desk staff, Guest Services, Bell and Valet teams, Night Audit personnel, PBX operators, and the Security Team. The manager is responsible for the implementation and enforcement of service standards, ensuring that every guest interaction reflects the hotel’s commitment to excellence.
Key responsibilities include providing leadership, training, and support to front office associates, monitoring performance, and fostering a positive work environment through coaching, recognition, and formal training initiatives. The Front Office Manager also plays an integral role in daily operations, focusing on delivering personalized services for all guests, with special attention given to VIPs and guests with unique requests.
In addition to direct team oversight, the Front Office Manager collaborates closely with other hotel departments such as Reservations, Sales, Housekeeping, and Engineering. This coordination is essential to maintaining seamless service delivery and enhancing overall guest and associate satisfaction. Analyzing service and satisfaction metrics to identify trends and implement improvements is another vital aspect of this role.
The ideal candidate for this position is expected to have excellent communication skills in English, strong organizational abilities, and the capacity to multitask effectively. Proficiency in Microsoft Office, Outlook, and internet applications is required to manage the administrative and operational demands of the role efficiently. Flexibility in scheduling is important, as the position requires availability to work weekends, evenings, and holidays. Previous experience managing associates under a collective bargaining agreement and familiarity with Infor HMS software are considered valuable assets.
The Edgewater Hotel offers a competitive salary of $90,000 per year for this leadership role, along with a comprehensive benefits package designed to support the wellbeing and growth of its employees. Leadership staff benefit from affordable medical, dental, and vision coverage, a 401k plan with employer matching, paid time off including holidays, personal days, vacation, and sick leave, opportunities for career advancement, and various other perks such as discounted dry cleaning and transportation reimbursement.
Working at The Edgewater Hotel means joining a team that prides itself on a culture defined by passion for hospitality, individual personality, and a joyful workplace environment. The Noble House Hotels & Resorts philosophy of "location, distinction, and soul" is lived out daily, creating a unique and supportive atmosphere where associates are encouraged to shine and enjoy their work. This role is an excellent opportunity for a dynamic and service-oriented professional seeking to lead a vibrant front office team in a luxury hotel setting.
Established as a beacon of elegance and comfort, The Edgewater Hotel offers guests an unforgettable experience combining luxurious accommodations with the natural beauty of its surroundings. The hotel places significant emphasis on delivering exceptional service, creating a welcoming and refined atmosphere, and maintaining high standards of hospitality. This environment fosters a collaborative culture where team members are empowered to contribute their skills and passion for service excellence.
The Front Office Manager position at The Edgewater Hotel plays a crucial role in ensuring the delivery of outstanding guest experiences. This leadership role involves overseeing and coordinating the activities of various front office departments, including Assistant Front Office Managers, Front Desk staff, Guest Services, Bell and Valet teams, Night Audit personnel, PBX operators, and the Security Team. The manager is responsible for the implementation and enforcement of service standards, ensuring that every guest interaction reflects the hotel’s commitment to excellence.
Key responsibilities include providing leadership, training, and support to front office associates, monitoring performance, and fostering a positive work environment through coaching, recognition, and formal training initiatives. The Front Office Manager also plays an integral role in daily operations, focusing on delivering personalized services for all guests, with special attention given to VIPs and guests with unique requests.
In addition to direct team oversight, the Front Office Manager collaborates closely with other hotel departments such as Reservations, Sales, Housekeeping, and Engineering. This coordination is essential to maintaining seamless service delivery and enhancing overall guest and associate satisfaction. Analyzing service and satisfaction metrics to identify trends and implement improvements is another vital aspect of this role.
The ideal candidate for this position is expected to have excellent communication skills in English, strong organizational abilities, and the capacity to multitask effectively. Proficiency in Microsoft Office, Outlook, and internet applications is required to manage the administrative and operational demands of the role efficiently. Flexibility in scheduling is important, as the position requires availability to work weekends, evenings, and holidays. Previous experience managing associates under a collective bargaining agreement and familiarity with Infor HMS software are considered valuable assets.
The Edgewater Hotel offers a competitive salary of $90,000 per year for this leadership role, along with a comprehensive benefits package designed to support the wellbeing and growth of its employees. Leadership staff benefit from affordable medical, dental, and vision coverage, a 401k plan with employer matching, paid time off including holidays, personal days, vacation, and sick leave, opportunities for career advancement, and various other perks such as discounted dry cleaning and transportation reimbursement.
Working at The Edgewater Hotel means joining a team that prides itself on a culture defined by passion for hospitality, individual personality, and a joyful workplace environment. The Noble House Hotels & Resorts philosophy of "location, distinction, and soul" is lived out daily, creating a unique and supportive atmosphere where associates are encouraged to shine and enjoy their work. This role is an excellent opportunity for a dynamic and service-oriented professional seeking to lead a vibrant front office team in a luxury hotel setting.
Job Requirements
- 2+ years experience in front office management or 3+ years experience as a department manager/supervisory role, preferably in a luxury property
- Excellent reading, writing and oral proficiency of the English language
- Excellent organizational skills
- Ability to multitask and work under pressure
- Proficiency in Microsoft Office, Outlook and the Internet
- Flexible schedule including weekends, evenings, and holidays
- Previous experience overseeing associates under a collective bargaining agreement
Job Qualifications
- Excellent reading, writing and oral proficiency of the English language
- Excellent organizational skills, attention to detail, and ability to multitask
- Ability to organize, delegate and work under pressure
- Proficiency in Microsoft Office, Outlook and the Internet
- Previous experience overseeing associates under a collective bargaining agreement
- Previous experience with Infor HMS is a plus
Job Duties
- Provide leadership to assistant front office managers, front desk, guest services bell/valet, night audit, PBX and security team
- Implementation, training and upholding of service standards
- Oversee and participate in daily operations to ensure a successful guest experience with attention to details for special requests and VIPs
- Monitor and develop associate performance including supervision, scheduling, training, counseling/formal coaching, delivering recognition and reward
- Monitor and assess service and satisfaction scores and trends, evaluate and address issues to make improvements accordingly
- Maintain professional contact with all other hotel departments such as reservations, sales, housekeeping, engineering to ensure coordinated hotel services
- Ensure compliance with collective bargaining agreements where applicable
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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