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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $90,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Discounted Dry Cleaning
Bus pass reimbursement
Job Description
The Edgewater Hotel, located on the picturesque waterfront of Seattle, is renowned as the city's only luxury waterfront hotel. Situated on Pier 67, it boasts sweeping views of Elliott Bay, the Olympic Mountains, and the downtown skyline, providing a unique and breathtaking setting for both guests and staff alike. The hotel has a distinguished reputation, having been recognized in numerous esteemed industry publications and honored by prestigious hospitality and travel associations. This recognition highlights the Edgewater's commitment to excellence and its status as a premier destination in the Seattle area.
Established as a beacon of elegance and comfort, The Ed... Show More
Established as a beacon of elegance and comfort, The Ed... Show More
Job Requirements
- 2+ years experience in front office management or 3+ years experience as a department manager/supervisory role, preferably in a luxury property
- Excellent reading, writing and oral proficiency of the English language
- Excellent organizational skills
- Ability to multitask and work under pressure
- Proficiency in Microsoft Office, Outlook and the Internet
- Flexible schedule including weekends, evenings, and holidays
- Previous experience overseeing associates under a collective bargaining agreement
Job Qualifications
- Excellent reading, writing and oral proficiency of the English language
- Excellent organizational skills, attention to detail, and ability to multitask
- Ability to organize, delegate and work under pressure
- Proficiency in Microsoft Office, Outlook and the Internet
- Previous experience overseeing associates under a collective bargaining agreement
- Previous experience with Infor HMS is a plus
Job Duties
- Provide leadership to assistant front office managers, front desk, guest services bell/valet, night audit, PBX and security team
- Implementation, training and upholding of service standards
- Oversee and participate in daily operations to ensure a successful guest experience with attention to details for special requests and VIPs
- Monitor and develop associate performance including supervision, scheduling, training, counseling/formal coaching, delivering recognition and reward
- Monitor and assess service and satisfaction scores and trends, evaluate and address issues to make improvements accordingly
- Maintain professional contact with all other hotel departments such as reservations, sales, housekeeping, engineering to ensure coordinated hotel services
- Ensure compliance with collective bargaining agreements where applicable
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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