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Front Office - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee assistance program
Retirement Plan

Job Description

Pacific Hospitality Group is a distinguished hospitality company that embraces an owner-operator approach, dedicated to providing exceptional value to both investors and team members. As a family-focused organization, the group emphasizes long-term holdings which foster sustainable growth and development not only of its business but also of its employees. Pacific Hospitality Group is committed to enriching lives by crafting memorable experiences, actively supporting the community, and honoring their faith in all endeavors. The company operates with a clear vision centered on integrity, compliance, and principled entrepreneurship, ensuring all actions contribute to long-term value creation within the hospitality industry.

Pacific Hosp... Show More

Job Requirements

  • Must be willing to work weekends and holidays
  • Ability to interact with all associates and guests of the hotel
  • Must be able to stand for an 8-hour shift
  • Ability to work semi-independently without direct supervision by following all Hyatt Place standards
  • Intermediate level computer skills and knowledge of MS Excel required
  • Ability to work under minimal supervision
  • Read, write and speak English fluently
  • Must be able to count cash and make change
  • Ability to communicate effectively with the public and other associates

Job Qualifications

  • Ability to interact with all associates and guests of the hotel
  • Ability to work semi-independently without direct supervision by following all Hyatt Place standards
  • Intermediate level computer skills and knowledge of MS Excel
  • Read, write and speak English fluently
  • Ability to count cash and make change
  • Ability to communicate effectively with the public and other associates
  • Must be willing to work weekends and holidays
  • Must be able to stand for an 8-hour shift

Job Duties

  • Greet all guests with a warm welcome
  • Check guests in and out of rooms as well as assigning rooms to guests
  • Answer telephones and take messages when needed
  • Make, confirm or cancel guest reservations
  • Assist guests when shuttle services are requested
  • Compute bills and collect payment for guests
  • Replenish computer paper supply
  • Assist Night Audit team members with posting and balancing of shift work
  • Attend all meetings as requested or assigned
  • Complete special projects as assigned by management
  • Manage the breakfast shift when scheduled as breakfast coverage

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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