Front Office - Front Desk Agent

AC Hotel Phoenix Tempe/Downtown by Marriott is a vibrant 159-room lifestyle select-service hotel strategically situated within the expansive 43-acre Hayden Ferry Lakeside Business Park along the scenic Tempe Town Lake Salt River. Located less than five miles from Phoenix Sky Harbor International Airport, the hotel offers guests remarkable convenience with its proximity to downtown Tempe, Arizona State University, and Sun Devil Stadium. This hotel is designed to provide guests with a modern, comfortable, and memorable stay, promoting a culture that values proactive guest service and exceptional hospitality experiences.

Operated by Pacific Hospitality Group, a family-focused owner/operator company, the hotel is part of a portfolio that emphasizes sustainable growth and long-term value creation. Pacific Hospitality Group dedicates itself to enriching lives by providing memorable experiences, giving back to communities, and honoring God in all they do. With principles rooted in integrity, compliance, customer focus, humility, and respect, AC Hotel Phoenix Tempe/Downtown by Marriott embraces a welcoming and warm environment for both guests and team members alike.

The Front Desk Guest Services Agent at AC Hotel Phoenix Tempe/Downtown by Marriott plays a crucial role in delivering a warm, professional, and efficient check-in and check-out process that ensures guests have an outstanding stay from start to finish. This role is much more than just a traditional front desk position—the agent takes ownership of the guest experience with a guest-first mindset, proactively anticipating and addressing guest needs to build a memorable and unique stay.

The responsibilities of a Front Desk Guest Services Agent include welcoming guests with a friendly attitude, managing room assignments, handling reservations, assisting with shuttle services, and processing payments. Additionally, the agent supports hotel operations by replenishing computer supplies, assisting the Night Audit team with shift work, and undertaking special projects as assigned by management. Operating semi-independently while following all AC Hotel Tempe standards, the agent ensures all guests’ interactions are smooth, pleasant, and exceed expectations.

This position requires strong interpersonal skills to communicate effectively with guests from diverse backgrounds, as well as computer proficiency, particularly with intermediate Microsoft Excel skills. The ideal candidate is able to work weekends and holidays, stand for extended shifts, and is willing to work varying schedules due to the cyclical nature of hospitality industry demands. The Front Desk Guest Services Agent contributes significantly to the hotel's goal of creating a welcoming atmosphere that fosters repeat visitation and positive reviews.

Ultimately, this role is suited for motivated individuals with at least two years of customer service experience, preferably in hospitality, who are detail-oriented, able to problem solve calmly under pressure, and ready to provide outstanding guest service. Team members are given opportunities to grow professionally within the dynamic environment of AC Hotel Phoenix Tempe/Downtown by Marriott where dedication to customer satisfaction and operational excellence is highly valued.