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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
AC Hotel Phoenix Tempe/Downtown by Marriott is a vibrant 159-room lifestyle select-service hotel strategically situated within the expansive 43-acre Hayden Ferry Lakeside Business Park along the scenic Tempe Town Lake Salt River. Located less than five miles from Phoenix Sky Harbor International Airport, the hotel offers guests remarkable convenience with its proximity to downtown Tempe, Arizona State University, and Sun Devil Stadium. This hotel is designed to provide guests with a modern, comfortable, and memorable stay, promoting a culture that values proactive guest service and exceptional hospitality experiences.
Operated by Pacific Hospitality Group, a family-focused owner/operator company,... Show More
Operated by Pacific Hospitality Group, a family-focused owner/operator company,... Show More
Job Requirements
- Must be willing to work weekends and holidays
- Ability to interact with all associates, leadership, guests of the hotel and vendors
- Must be able to stand for an 8-hour shift
- Read, write and speak English fluently
- Must be able to count cash and make change
- Must maintain a clean appearance and professional demeanor
- Must be able to communicate effectively with guests and other staff
- High school diploma or equivalent
- Two or more years of related experience
- Intermediate computer skills
- Ability to work semi-independently
- Ability to solve problems and remain calm under pressure
Job Qualifications
- High school diploma or general education degree (GED)
- Two or more years related experience and/or training
- Excellent customer service and communication skills
- Ability to use mathematics to solve problems
- Intermediate level computer skills and knowledge of MS Excel
- Ability to read, write and speak English fluently
- Ability to work semi-independently without direct supervision
- Ability to communicate effectively with the public and other associates
- Ability to work under minimal supervision
- Experience preferably in the hospitality industry
- Ability to use computers programmed with accounting software
- Ability to solve problems calmly during busy or emergency situations
- Completes all required training as scheduled
- Ability to work varied shifts including holidays and weekends
- Maintains a clean appearance and professional demeanor
Job Duties
- Greeting all guests with a warm welcome
- Check guests in and out of rooms, as well as assigning rooms to guests
- Answers telephones and takes messages when needed
- May make, confirm or cancel guest reservations
- Assist guests when shuttle services are requested
- Computes bills and collects payment for guests
- Replenish computer paper supply
- Assist Night Audit team members with posting and balancing of shift work
- Attend all meetings as requested or assigned
- Special projects as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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