Front Office - Front Desk Agent

Tempe, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Paid holidays

Retirement Plan

Employee Discounts

Training and Development

Job Description

AC Hotel Phoenix Tempe/Downtown by Marriott is a vibrant 159-room lifestyle select-service hotel located in the dynamic 43-acre Hayden Ferry Lakeside Business Park alongside Tempe Town Lake Salt River. Positioned less than five miles from Phoenix Sky Harbor International Airport, this hotel is a prime destination within walking distance to downtown Tempe, with convenient access to Arizona State University and Sun Devil Stadium. As a part of Marriott's prestigious AC Hotel brand, the property is designed to deliver a sophisticated and contemporary experience for travelers seeking both comfort and style. The hotel's location and thoughtful amenities make it a preferred... Show More

Job Requirements

Must be willing to work weekends and holidays
Ability to interact with all associates, leadership, guests of the hotel and vendors
Must be able to stand for an 8-hour shift
Ability to work semi-independently without direct supervision by following all AC Hotel Tempe standards
Intermediate level computer skills and knowledge of MS Excel required
Ability to work under minimal supervision
Read, write and speak English fluently
Must be able to count cash and make change
Ability to communicate effectively with the public and other associates
High school diploma or general education degree (GED), or equivalent combination of education and experience
Two or more years related experience and/or training
Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction
Able to use mathematics to solve problems
Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests

Job Qualifications

High school diploma or general education degree (GED)
Two or more years related experience and/or training
Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds
Able to use mathematics to solve problems
Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests