Front Office - Front Desk Agent

AC Hotel Phoenix Tempe/Downtown by Marriott is a vibrant 159-room lifestyle select-service hotel located in the dynamic 43-acre Hayden Ferry Lakeside Business Park alongside Tempe Town Lake Salt River. Positioned less than five miles from Phoenix Sky Harbor International Airport, this hotel is a prime destination within walking distance to downtown Tempe, with convenient access to Arizona State University and Sun Devil Stadium. As a part of Marriott's prestigious AC Hotel brand, the property is designed to deliver a sophisticated and contemporary experience for travelers seeking both comfort and style. The hotel's location and thoughtful amenities make it a preferred choice for business travelers, tourists, and university visitors alike.

Pacific Hospitality Group is the proud owner and operator of this hotel, providing a unique value proposition to investors and team members through a family-focused, long-term ownership approach. The company is dedicated to enriching people’s lives by offering memorable experiences, giving back to communities, and honoring core values such as integrity, respect, and fulfillment. Their commitment to sustainable growth and principled entrepreneurship ensures a supportive and growth-oriented work environment, fostering career advancement and team development within the hospitality industry.

The Front Desk Guest Services Agent role at AC Hotel Phoenix Tempe/Downtown by Marriott is vital to delivering an exceptional guest experience. This full-time position demands a proactive and guest-focused professional who is responsible for welcoming guests warmly and ensuring smooth and efficient check-in and check-out processes. The Front Desk Agent goes beyond routine tasks by creating memorable interactions that enhance guests’ overall stay. This includes building rapport, addressing guest needs promptly, and navigating various operational responsibilities with confidence and professionalism.

The role requires multitasking abilities and a strong emphasis on customer satisfaction. The Front Desk Agent assists guests with reservations, processes payments, manages inquiries, and supports night audit team members. Exceptional communication and problem-solving skills are essential as agents handle guest requests, recommend local highlights, and resolve any concerns politely and effectively. Working independently and as part of a team, this position requires flexibility, including availability on weekends and holidays, to meet the dynamic demands of the hospitality industry.

Physical stamina and the ability to stand for extended periods, combined with intermediate computer skills and cash handling experience, are critical for success. Fluency in English, attention to detail, and a professional demeanor complete the profile of an ideal candidate. The hotel offers a collaborative work culture with opportunities for professional growth, supported by ongoing training and development programs. Joining AC Hotel Phoenix Tempe/Downtown by Marriott means becoming part of a team committed to creating lasting impressions and upholding high standards of service that define the Marriott brand.