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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities
Job Description
AC Hotel Phoenix Tempe/Downtown by Marriott is a sophisticated 159-room lifestyle select-service hotel ideally positioned within the expansive 43-acre Hayden Ferry Lakeside Business Park, adjacent to the beautiful Tempe Town Lake Salt River. It offers a strategic location, less than five miles from Phoenix Sky Harbor International Airport, making it easily accessible for both business and leisure travelers. The hotel is within walking distance to downtown Tempe, and just steps away from Arizona State University and Sun Devil Stadium, which makes it a preferred choice for visitors attending university events or exploring the vibrant local culture. The hotel combines modern... Show More
Job Requirements
- Must be willing to work weekends and holidays
- Ability to interact with all associates, leadership, guests of the hotel and vendors
- Must be able to stand for an 8-hour shift
- Ability to work semi-independently without direct supervision
- Intermediate level computer skills and knowledge of MS Excel required
- Ability to work under minimal supervision
- Read, write and speak English fluently
- Must be able to count cash and make change
- Ability to communicate effectively with the public and other associates
- High school diploma or general education degree (GED)
- Two or more years related experience and/or training
- Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds
- Able to use mathematics to solve problems
- Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests
Job Qualifications
- High school diploma or general education degree (GED)
- Two or more years related experience and/or training
- Excellent customer service and communication skills
- Ability to communicate effectively with guests and associates
- Intermediate level computer skills and knowledge of Microsoft Excel
- Ability to read, write and speak English fluently
- Ability to solve problems and remain calm during busy periods or emergencies
- Ability to work independently and as part of a team
- Ability to count cash and make change
- Ability to use mathematics to solve problems
Job Duties
- Greeting all guests with a warm welcome
- Check guests in and out of rooms, as well as assigning rooms to guests
- Answers telephones and takes messages when needed
- May make, confirm or cancel guest reservations
- Assist guests when shuttle services are requested
- Computes bills and collects payment for guests
- Replenish computer paper supply
- Assist Night Audit team members with posting and balancing of shift work
- Attend all meetings as requested or assigned
- Special projects as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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