Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $85,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k with employer match
Early wage access
Room discounts, restaurant discounts, entertainment discounts
Job Description
The Lofton Hotel, part of the prestigious Marcus Hotels & Resorts portfolio, is recognized as the first Tapestry Collection property in Minnesota, making it a distinguished landmark in the hospitality industry of Minneapolis. Located in the bustling and vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel blends modern amenities with upscale accommodations to deliver a unique and memorable experience for its guests. It stands as one of Minneapolis’ top-ranked hotels, celebrated for its exceptional service, attention to guest satisfaction, and commitment to quality. As a division of The Marcus Corporation, which boasts a rich 60-year history of operational and service excellence, the hotel maintains a strong culture of "People Pleasing People," emphasizing the creation of extraordinary experiences for both guests and team members alike.
This role as Front Office Manager at The Lofton Hotel offers an exciting and rewarding career opportunity within Minnesota's first Hilton Tapestry Collection hotel. It involves working closely with a dedicated team of hospitality professionals who share a commitment to maintaining the hotel's reputation through superior guest service. The manager will have the responsibility of overseeing and motivating the front office associates to ensure smooth operations, adherence to service standards, and positive guest interactions. This employment type is full-time, with a competitive salary range of $75,000 to $85,000 per year.
The Front Office Manager role encompasses a variety of duties essential to departmental success, such as managing daily staffing, training, scheduling, and discipline for front office staff. The manager will also be tasked with maintaining high standards of appearance, conduct, and hygiene among associates, as well as managing room reservation systems, inventory supplies, budgeting, and revenue maximization strategies. Acting as a key communication hub, this professional will interact extensively with both guests and employees to resolve complaints, provide direction, and promote corporate initiatives such as the Hilton Honors program.
Candidates for this position must bring considerable expertise in hotel front office operations, including proficiency with computer registration and reservation systems, strong organizational and supervisory skills, and the ability to analyze operational data for informed decision-making. The role also demands excellent communication skills, patience, tact, and diplomacy in handling guest and employee concerns. A minimum of two to five years of experience in assistant or front office management is required, along with CPR or First Aid certification preferred. Candidates with a four-year degree and additional language abilities will have an advantage.
The Lofton Hotel values career growth and advancement, offering opportunities to transfer within the Marcus Hotels & Resorts portfolio and develop professionally. Employees enjoy an attractive benefits package that includes well-balanced complimentary meals every shift, housing discounts at Marcus and Hilton properties worldwide, restaurant and entertainment discounts, paid time off, medical, dental, and vision insurance, a 401k with employer match, early wage access, and more. This role is ideal for hospitality professionals ready to contribute to a team that prioritizes creating unforgettable guest experiences while advancing their career in a supportive and growth-oriented environment.
This role as Front Office Manager at The Lofton Hotel offers an exciting and rewarding career opportunity within Minnesota's first Hilton Tapestry Collection hotel. It involves working closely with a dedicated team of hospitality professionals who share a commitment to maintaining the hotel's reputation through superior guest service. The manager will have the responsibility of overseeing and motivating the front office associates to ensure smooth operations, adherence to service standards, and positive guest interactions. This employment type is full-time, with a competitive salary range of $75,000 to $85,000 per year.
The Front Office Manager role encompasses a variety of duties essential to departmental success, such as managing daily staffing, training, scheduling, and discipline for front office staff. The manager will also be tasked with maintaining high standards of appearance, conduct, and hygiene among associates, as well as managing room reservation systems, inventory supplies, budgeting, and revenue maximization strategies. Acting as a key communication hub, this professional will interact extensively with both guests and employees to resolve complaints, provide direction, and promote corporate initiatives such as the Hilton Honors program.
Candidates for this position must bring considerable expertise in hotel front office operations, including proficiency with computer registration and reservation systems, strong organizational and supervisory skills, and the ability to analyze operational data for informed decision-making. The role also demands excellent communication skills, patience, tact, and diplomacy in handling guest and employee concerns. A minimum of two to five years of experience in assistant or front office management is required, along with CPR or First Aid certification preferred. Candidates with a four-year degree and additional language abilities will have an advantage.
The Lofton Hotel values career growth and advancement, offering opportunities to transfer within the Marcus Hotels & Resorts portfolio and develop professionally. Employees enjoy an attractive benefits package that includes well-balanced complimentary meals every shift, housing discounts at Marcus and Hilton properties worldwide, restaurant and entertainment discounts, paid time off, medical, dental, and vision insurance, a 401k with employer match, early wage access, and more. This role is ideal for hospitality professionals ready to contribute to a team that prioritizes creating unforgettable guest experiences while advancing their career in a supportive and growth-oriented environment.
Job Requirements
- Minimum two to five years experience as assistant or front office manager
- Considerable knowledge of computer systems for registration and reservations
- Above average mathematical comprehension
- Ability to read, write, speak, and understand English
- Thorough organization and supervisory skills
- Ability to analyze complex statistical data
- Excellent interpersonal skills requiring patience, tact and diplomacy
- CPR certification and/or first aid training preferred
- Four year degree preferred
- Additional language ability preferred
Job Qualifications
- Considerable knowledge of computer systems for registration and reservations
- Above average mathematical comprehension
- Ability to read, write, speak, and understand English
- Thorough organization and supervisory skills
- Ability to analyze complex statistical data
- Excellent interpersonal skills to handle internal and external customers
- Minimum two to five years experience as assistant or front office manager
- CPR certification or first aid training preferred
- Four year degree preferred
- Additional language skills preferred
Job Duties
- Manages and motivates all front office associates with daily supervision including staffing, training, discipline, scheduling, and performance monitoring
- Establish and maintain effective associate relations
- Ensure appropriate standards of conduct, dress, hygiene and appearance are maintained
- Checks room reservations, front office systems, supplies inventory, scheduling, and departmental budgeting to maximize revenue
- Communicates with guests and employees verbally and in writing to answer questions and provide direction
- Organizes, conducts, and/or attends meetings to disseminate pertinent information
- Implements and monitors all corporate marketing programs to include Hilton Honors
- Receives and resolves all departmental guest complaints in timely manner and within company guidelines
- Performs room inspections requiring physical activity
- Assists in check-in/check-out and related guest service activities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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