Front Office Coordinator - Oral Surgery
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
1000 sign-on bonus
Medical insurance
401k safe harbor match
Job Description
Eastside Oral Surgery Associates is a renowned oral and maxillofacial surgery practice led by Dr. Seung H. Yu, Dr. Rachel Lim, and Dr. Jasjit K. Dillon. The practice specializes in a broad range of oral and maxillofacial surgeries including dental implant surgery and wisdom teeth extraction. Known for their expertise in anesthesia and sedation techniques, they prioritize patient comfort and care in all procedures. Located in the Puget Sound region with office locations in Bellevue and Renton, the practice fosters a professional and welcoming environment aimed at providing the highest quality surgical services. They maintain a commitment to patient safety, privacy, and confidentiality, backed by a team dedicated to delivering excellence in surgical care and patient service.
The role of Front Office Coordinator at Eastside Oral Surgery Associates is pivotal, serving as the first point of contact for patients and visitors. This position demands a highly organized, proactive individual who excels in customer service and administrative functions. The coordinator is responsible for managing patient interactions, overseeing appointment scheduling, verifying patient information, and maintaining accurate patient records in compliance with privacy regulations. The role includes welcoming and registering new patients, guiding them through necessary documentation, and ensuring the smooth progression of scheduled appointments. The coordinator also handles incoming communications, appointment confirmations, and payment collections, providing patients with clear information about their financial treatment options. Effective communication skills, the ability to multitask, and a customer-focused approach are crucial for success in this position. Candidates fluent in multiple languages are encouraged to apply, highlighting the practice's inclusive approach to diverse patient needs. This is a full-time position with negotiable wages based on experience and skills. The successful candidate will also enjoy benefits such as a $1000 sign-on bonus, medical insurance, and a 401K Safe Harbor match. Regular travel between the two office locations in Bellevue and Renton is a part of this role, underscoring the dynamic nature of the position.
By joining Eastside Oral Surgery Associates as a Front Office Coordinator, candidates will become an integral part of a respected healthcare team dedicated to delivering exceptional oral surgical care. They will contribute to creating a positive patient experience from the moment patients enter the practice, playing a critical role in upholding the practice's standards of professionalism, confidentiality, and efficient operations. This role is ideal for those who thrive in a fast-paced medical environment and who are committed to supporting both patients and clinical staff with equal dedication.
The role of Front Office Coordinator at Eastside Oral Surgery Associates is pivotal, serving as the first point of contact for patients and visitors. This position demands a highly organized, proactive individual who excels in customer service and administrative functions. The coordinator is responsible for managing patient interactions, overseeing appointment scheduling, verifying patient information, and maintaining accurate patient records in compliance with privacy regulations. The role includes welcoming and registering new patients, guiding them through necessary documentation, and ensuring the smooth progression of scheduled appointments. The coordinator also handles incoming communications, appointment confirmations, and payment collections, providing patients with clear information about their financial treatment options. Effective communication skills, the ability to multitask, and a customer-focused approach are crucial for success in this position. Candidates fluent in multiple languages are encouraged to apply, highlighting the practice's inclusive approach to diverse patient needs. This is a full-time position with negotiable wages based on experience and skills. The successful candidate will also enjoy benefits such as a $1000 sign-on bonus, medical insurance, and a 401K Safe Harbor match. Regular travel between the two office locations in Bellevue and Renton is a part of this role, underscoring the dynamic nature of the position.
By joining Eastside Oral Surgery Associates as a Front Office Coordinator, candidates will become an integral part of a respected healthcare team dedicated to delivering exceptional oral surgical care. They will contribute to creating a positive patient experience from the moment patients enter the practice, playing a critical role in upholding the practice's standards of professionalism, confidentiality, and efficient operations. This role is ideal for those who thrive in a fast-paced medical environment and who are committed to supporting both patients and clinical staff with equal dedication.
Job Requirements
- high school diploma or equivalent
- prior experience in an administrative role
- strong clerical and organizational skills
- excellent customer service abilities
- proficiency in using computer systems and data management software
- ability to communicate effectively with diverse patient populations
- maintain confidentiality and handle sensitive information appropriately
- time management skills
- willingness to travel between office locations weekly
Job Qualifications
- high school diploma or equivalent
- experience in medical or dental office administration preferred
- strong communication skills
- proficient in data entry and managing patient information systems
- excellent customer service skills
- ability to handle multiple tasks and prioritize effectively
- bilingual skills preferred
- knowledge of patient privacy regulations
- teamwork and adaptability
- attention to detail and accuracy
Job Duties
- greet patients
- register new patients according to established office protocols
- assist patients to complete all necessary forms and documentation
- verify and update patient information
- move patients through appointments as scheduled
- enter all relevant patient information into data system
- maintain and manage patient records in compliance with privacy and security regulations
- answer and manage incoming calls
- respond and comply to requests for information
- schedule patient appointments
- confirm upcoming appointments and recalls according to office protocol
- check daily appointment schedule
- arrange patient charts for next day appointments
- fill in cancellations and no-shows
- obtain patient referrals from the referring offices
- dispatch lab work appropriately
- collect and receipt payments from patients at time of treatment
- inform patients of financial treatment plan options
- sort and distribute incoming and outgoing post
- maintain a professional reception area
- safeguard patient privacy and confidentiality
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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