Front Office Coordinator

Palm Coast, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $16.00 - $19.00

Benefits

flexible schedule

competitive pay

Opportunity for growth

Positive work environment

Health Insurance

Paid Time Off

Professional Development

Job Description

The healthcare provider located in Palm Coast, Florida, is a rapidly growing organization committed to delivering exceptional patient care and fostering a professional, supportive work environment. As a dedicated entity within the healthcare sector, the company focuses on providing comprehensive medical services and ensuring that each patient receives personalized attention from the moment they enter the facility. This established healthcare provider is known for its commitment to quality care, patient satisfaction, and operational efficiency, which is reflected in the roles offered to its employees.

The Front Office Coordinator is a pivotal role within this healthcare organization, serving as the primary point of contact for patients and visitors. This position is integral to maintaining a seamless, professional, and welcoming atmosphere at the front desk, ensuring that all patient interactions are handled with the utmost care and efficiency. Whether greeting patients in person or answering calls, the Front Office Coordinator acts as the face of the healthcare provider, setting the tone for the patient experience.

This role involves a range of administrative and clerical duties, including scheduling and confirming appointments to optimize provider time and patient flow. The Front Office Coordinator is responsible for registering new patients, updating existing records, and verifying insurance eligibility using payer systems. Accurate billing practices, including collecting copays and posting charges, are essential functions that support the financial health of the practice. Additionally, the coordinator manages incoming communications, triaging calls and directing inquiries appropriately to ensure smooth operational flow.

Organizational skills are critical in this position, as the Front Office Coordinator maintains patient records with precision, including filing, scanning, and fax management. They also play a supportive role in daily financial reporting and reconciliation related to the front office. Collaboration is key, as the coordinator works closely with clinical and administrative teams to uphold a smooth patient journey from admission to follow-up.

This position is available as both full-time and part-time, offering a flexible work arrangement with a competitive hourly wage ranging from $16 to $19. It presents a valuable opportunity for individuals with customer service skills, attention to detail, and a passion for healthcare administration to grow professionally. The Front Office Coordinator role not only demands reliability and professionalism but also offers a pathway to advance within the healthcare administrative field.

Job Requirements

High school diploma or equivalent
1+ year experience in a medical office or healthcare setting
Familiarity with scheduling systems, insurance verification, and patient registration processes preferred

Job Qualifications

High school diploma or equivalent
1+ year experience in a medical office or healthcare setting
Familiarity with scheduling systems, insurance verification, and patient registration processes preferred
Strong customer service and patient-facing communication skills
Excellent organizational and multitasking ability
High attention to detail and accuracy, particularly with data entry and billing
Ability to work in a fast-paced, high-volume environment
Professional, reliable, and team-oriented approach

Job Duties

Greet patients and visitors in person and over the phone in a professional, patient-focused manner
Schedule, confirm, and manage appointments to optimize provider time and patient flow
Register new patients and update existing patient records, including demographics and insurance details
Verify insurance eligibility and benefits using payer systems
Collect copays and outstanding balances at time of service
Post charges accurately in line with provider documentation and coding guidelines
Answer and triage incoming calls, directing inquiries to appropriate clinical or administrative staff
Maintain organized patient records, including scanning, filing, and fax management
Support daily reporting and reconciliation of front office financials
Collaborate with clinical and administrative teams to ensure seamless patient experience