Front Office Coordinator

Salt Lake City, UT, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

Mileage reimbursement

Job Description

Fresenius Medical Care is a global healthcare company specialized in dialysis services and products that improves the quality of life for patients with chronic kidney failure. The company is renowned for its commitment to quality care, patient safety, and innovation in the medical industry. With a presence in multiple countries, Fresenius Medical Care operates various clinics and healthcare facilities that provide specialized treatment to patients needing dialysis and related services. The company emphasizes a drug-free workplace and promotes equal employment opportunities, making it a responsible and inclusive employer. Their work environment supports reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job, reflecting their commitment to diversity and accessibility.

The role of Front Office Coordinator at Fresenius Medical Care involves functioning as the facility receptionist and a critical point of contact for patients, referrals, and internal teams. This position encompasses handling the front end of patient admissions, ensuring the accurate collection and processing of demographic, financial, referral, clinical, and other pertinent admission data. The Front Office Coordinator is responsible for maintaining patient confidentiality and compliance with HIPAA regulations while interacting courteously and professionally with patients and visitors. They work closely with billing personnel to verify insurance eligibility and pre-certifications before patient visits commence, ensuring that all necessary documentation and signatures are obtained to support efficient billing processes.

In addition to administrative duties such as handling incoming calls, managing medical records, fax distribution, and correspondence preparation, the coordinator also plays a key role in maintaining a clean and organized waiting area. They manage office supplies, participate in quality improvement meetings, and escalate issues promptly to supervisors to assure smooth operations. This role offers an opportunity to contribute directly to the patient experience and supports the facility's operational excellence with a positive attitude and diligent work ethic. With 0 to 2 years of relevant experience required, this position is ideal for candidates looking to grow within the medical office environment, gaining valuable experience in healthcare administration and patient management systems. The job demands intermediate computer skills, exceptional communication, organization, project management, and customer relations abilities, all essential to effectively fulfilling the role’s diverse responsibilities.

Job Requirements

high school diploma or an equivalent combination of education and experience
0-2 years related experience such as front office or administrative experience in medical office
intermediate computer skills
experience with electronic medical office systems
exceptional communication skills verbal and written
outstanding organizational and planning skills
excellent project and time management skills
outstanding customer relations skills
proper phone etiquette skills
exceptional interpersonal skills
ability to handle several tasks simultaneously

Job Qualifications

high school diploma or equivalent combination of education and experience
0-2 years related experience such as front office or administrative experience in medical office
intermediate computer skills with electronic medical office systems including electronic medical records, scheduling programs, switchboard, credit card machines, and standard office equipment
exceptional verbal and written communication skills
outstanding organizational and planning skills
excellent project and time management skills
outstanding customer relations skills
proper phone etiquette
exceptional interpersonal skills
ability to handle several tasks simultaneously

Job Duties

document patient cancelation and patient no show as appropriate
complete front end process of billing procedure ensuring all information is entered into the computer registration module
obtain necessary signatures to ensure efficient processing of data in accordance with policies and procedures
ensure all aspects of patient confidentiality are maintained at all times
provide patients with appropriate HIPAA information and documentation
verify and obtain eligibility and benefits for all primary and secondary insurances
perform pre-certification on all patients before visit is initiated
work closely with billing personnel to obtain and verify all necessary information for billing purposes
send patient consultation reports to referral source as requested
prepare and type routine correspondence, forms, letters and reports
answer telephones and route calls
greet visitors and patients demonstrating a positive attitude
distribute faxes and emails to appropriate parties
make copies of correspondence and other printed matter
maintain medical record in an organized manner and obtain medical records as requested
maintain effective lines of communication with peers and other healthcare providers
pick up and sort mail and faxes daily and arrange for package pickup and delivery
participate in staff meetings and communicate issues related to quality of care
maintain inventory, order and stock office with supplies, equipment, forms, and medications
maintain waiting room ensuring it is clean and free of debris
escalate issues to supervisor for resolution
review and comply with the Code of Business Conduct and all applicable policies, laws, and regulations
perform workflows for work queues and work lists
provide secretarial and administrative support as needed
assist with various projects as assigned
perform other related duties as assigned