Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $23.50 - $26.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee wellness programs
Paid holidays
Job Description
Phoenix is a dynamic company that values professionalism and excellent customer service. As a leader in its field, Phoenix offers a collaborative and supportive work environment focused on delivering top-notch service to customers, vendors, and internal teams. The company is committed to maintaining high standards of safety and operational excellence, making it a desirable place for individuals seeking growth and meaningful contributions in their roles. Located onsite with a structured Monday to Friday schedule, Phoenix ensures that its employees have access to resources and a workplace that supports both their professional and personal development.
The Front Office Coordinator role at Phoenix is a pivotal position that represents the face of the company. This role involves being the first point of contact for visitors, customers, and vendors, making excellent communication and interpersonal skills essential. The coordination of front office operations includes managing all incoming calls, directing them appropriately, and supporting various internal teams including Customer Success. The position requires presence at the company’s location throughout the typical business week, with no option for remote work, underscoring the need for a reliable and professional individual who thrives in a structured office environment.
The Front Office Coordinator will be responsible for multitasking across a variety of functions such as phone management, visitor reception, administrative workflows, and mail handling. These tasks are integral to ensuring smooth office operations and supporting the broader team’s objectives. The role involves scheduling meetings, coordinating company activities and celebrations, handling travel and logistics arrangements, and actively participating in internal safety and success initiatives.
Beyond routine duties, the successful candidate will be instrumental in fostering a welcoming and organized office atmosphere, encouraging safe work behaviors, and contributing to the overall customer success mission of Phoenix. Proficiency with Microsoft Office Suite and ERP systems is essential to efficiently handle data entry, communication, and scheduling demands. Experience with phone systems such as ShoreTel is advantageous and demonstrates a candidate’s readiness to manage a high volume of communications effectively.
This Front Office Coordinator position offers an excellent opportunity for an organized, friendly, and tech-savvy professional who enjoys working in a dynamic environment and contributing directly to organizational success and customer satisfaction.
The Front Office Coordinator role at Phoenix is a pivotal position that represents the face of the company. This role involves being the first point of contact for visitors, customers, and vendors, making excellent communication and interpersonal skills essential. The coordination of front office operations includes managing all incoming calls, directing them appropriately, and supporting various internal teams including Customer Success. The position requires presence at the company’s location throughout the typical business week, with no option for remote work, underscoring the need for a reliable and professional individual who thrives in a structured office environment.
The Front Office Coordinator will be responsible for multitasking across a variety of functions such as phone management, visitor reception, administrative workflows, and mail handling. These tasks are integral to ensuring smooth office operations and supporting the broader team’s objectives. The role involves scheduling meetings, coordinating company activities and celebrations, handling travel and logistics arrangements, and actively participating in internal safety and success initiatives.
Beyond routine duties, the successful candidate will be instrumental in fostering a welcoming and organized office atmosphere, encouraging safe work behaviors, and contributing to the overall customer success mission of Phoenix. Proficiency with Microsoft Office Suite and ERP systems is essential to efficiently handle data entry, communication, and scheduling demands. Experience with phone systems such as ShoreTel is advantageous and demonstrates a candidate’s readiness to manage a high volume of communications effectively.
This Front Office Coordinator position offers an excellent opportunity for an organized, friendly, and tech-savvy professional who enjoys working in a dynamic environment and contributing directly to organizational success and customer satisfaction.
Job Requirements
- 3+ years of reception or administrative support experience
- Dynamic communicator with pleasant telephone presence
- Must be punctual and detail oriented
- Proficiency with Microsoft Outlook, Word, Excel, and Teams
- Previous experience with ShoreTel Phone System or other phone systems is a plus
Job Qualifications
- Excellent communication skills including strong verbal and written communication
- Organizational skills with ability to manage schedules and maintain office files
- Customer success skills with a friendly and welcoming demeanor
- Computer proficiency in Microsoft Office Suite including Word, Excel, Outlook, and Teams
Job Duties
- Answer incoming calls to the main PHX line
- Screen and manage calls, routing them to the appropriate recipients
- Use the ERP system for call routing and data entry
- Take messages and communicate them to relevant personnel
- Assist customers as needed
- Greet visitors including customers, vendors, and applicants
- Ensure compliance with GMPs and promote safe behaviors
- Schedule meetings and manage conference room availability
- Coordinate office activities, contests, and celebrations
- Assist with job applicant scheduling and coordination
- Arrange car rentals and assist with travel coordination
- Sign for incoming packages and notify appropriate parties
- Coordinate catering for in-house meetings
- Maintain the kitchen and order food for company-sponsored meals
- Order supplies for the front office, mailroom, and kitchen
- Assist employees with daily issues and direct them to appropriate management
- Utilize expense tracking software to support the team
- Receive incoming mail and packages and distribute to appropriate parties
- Manage the PHX General inbound email and forward as necessary
- Participate in Safety Committee and Team Success
- Perform other duties as assigned
- Follow all Food Safety related policies and procedures
- Adhere to all Safety Rules, policies, procedures, and work instructions
- Assist with samples as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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