Front Office Clerk

Long Beach, CA, USA|

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $21.00 - $23.00

Benefits

100% company-paid medical plan

401(k)

Dental Insurance

Health Insurance

Paid Time Off

Pet insurance

Vision Insurance

Job Description

TCC Family Health is a well-established system of community health centers dedicated to providing comprehensive and culturally sensitive healthcare services to medically underserved, low-income, and high-risk populations in Long Beach and surrounding areas. For over 80 years, TCC Family Health has built a strong reputation as a trusted medical home for children and their families, offering a broad spectrum of healthcare services including well-child visits, acute and chronic care, adult clinic services, community outreach, education, immunizations, laboratory testing, medication prescriptions, and referrals to community resources across eleven clinic locations. The organization prides itself on its commitment to quality care and patient-centered service, embracing a diverse and inclusive workforce that reflects the communities it serves.

TCC Family Health is currently seeking a dedicated and detail-oriented Front Office Clerk to join their team in a full-time position. This role is crucial in ensuring the smooth and efficient admission and registration of patients before they receive medical care from providers. The Front Office Clerk is responsible for accurately capturing patient demographic and insurance information, verifying insurance eligibility, and enrolling uninsured patients in various assistance programs. Utilizing the practice management system EPIC, as well as other internet-based tools, the clerk facilitates seamless patient check-in procedures while adhering strictly to confidentiality policies. The position demands professionalism, excellent customer service skills, and a proactive approach to work.

The Front Office Clerk serves as the initial point of contact for patients, providing a welcoming and respectful environment that fosters trust and ease. The role includes essential duties like managing payment collections, maintaining accurate records, assisting patients with program enrollments such as the California Health Department Program and Family Pact, and collaborating with clinical staff to ensure efficient workflow. The clerk also supports administrative functions such as answering phones, scheduling appointments, handling protected health information requests, and training new staff members. This position offers an opportunity for individuals passionate about community health and patient advocacy, particularly those who thrive in dynamic, supportive work environments.

This position offers a competitive hourly wage ranging from $21.00 to $23.00, reflecting the skills and experience required. Joining TCC Family Health means becoming part of a compassionate organization deeply invested in the growth, education, and development of its staff. The company emphasizes continuous learning and fosters a culture of support, making it an ideal employer for individuals seeking long-term career growth in healthcare administration. Additionally, TCC Family Health offers an impressive range of benefits that promote the well-being of its employees, reinforcing its reputation as an employer of choice in the community health sector.

Job Requirements

Completion of high school or equivalent
1-3 years of experience in a medical office setting
Ability to type 35-45 wpm
Bilingual English/Spanish preferred
Medical and insurance terminology knowledge preferred
Proficient in Microsoft Word, Microsoft Excel, Internet, Email, Practice Management Systems, and Electronic Health Records
Excellent written, verbal, and interpersonal skills
Uses mathematical abilities to determine program eligibility
Treats individuals of diverse ethnic and cultural backgrounds with respect and exceptional customer service
Works independently, shows initiative and team productivity
Maintains professionalism and confidentiality

Job Qualifications

Completion of high school or equivalent
1-3 years of experience in a medical office setting preferred
Ability to type 35-45 wpm
Bilingual English/Spanish preferred
Medical and insurance terminology knowledge preferred
Proficient in Microsoft Word, Microsoft Excel, Internet, Email, Practice Management Systems, and Electronic Health Records preferred
Excellent written, verbal, and interpersonal skills
Uses mathematical abilities to determine program eligibility
Treats individuals of diverse ethnic and cultural backgrounds with respect and exceptional customer service
Works independently, shows initiative and works productively within a team environment
Maintains a high level of professionalism and confidentiality

Job Duties

Maintain a professional demeanor and excellent customer service with patients, providers, outside agencies and management staff
Maintain accurate registration of patient insurance and demographic information in the electronic health record or practice management system
Collect co-payments and patient payments and accurately record and log all payments received into the practice management system and cash logs
Verify insurance eligibility using an automated electronic verification system, POS device or internet
Accurately screen and enroll uninsured patients into various programs for the uninsured
Answer phone calls and send out new appointments and appointment reminders to specific patient populations
Adhere to all patient confidentiality policies and carry out all tasks in a pleasant and respectful manner