Front Office Associate

Torrance, CA, USA|

Job Overview

Employment Type

Temporary

Compensation

Hourly

Range $18.00 - $23.00

Work Schedule

Rotating Shifts

Benefits

DailyPay

competitive hourly wage

flexible scheduling

Temporary/PRN position

Career growth opportunities

Supportive team environment

Employee wellness programs

Job Description

RAYUS Radiology is a progressive medical imaging company dedicated to transforming the role of radiology in healthcare. By focusing on radiology as a critical first step in diagnosis and proper treatment, RAYUS is reshaping patient care experiences and elevating industry standards. The company prides itself on a patient-centered approach, innovative practices, and a commitment to high-quality medical services. RAYUS Radiology actively challenges the status quo, aiming to make radiology more accessible, efficient, and impactful within the healthcare ecosystem. With a team-oriented culture, RAYUS encourages employees to grow professionally while contributing vital services to patient health outcomes. The company recently introduced DailyPay, allowing employees to access their earned wages on the same day they work, demonstrating RAYUS's dedication to employee satisfaction and financial flexibility.

The Front Office Associate position at RAYUS Radiology is integral to providing an exceptional patient experience from the moment a patient or referring professional interacts with the facility. This role involves managing front desk operations including answering phones, scheduling appointments, greeting patients, and registering them with warmth and professionalism. The position is temporary/PRN, with varied shift schedules to accommodate operational needs. Pay ranges from $18.00 to $23.00 per hour depending on the candidate's direct and relevant experience. The Front Office Associate serves as a crucial liaison between patients, referring physicians, and the internal imaging team, ensuring smooth communication and efficient administrative processes. Duties are varied and emphasize organization, multi-tasking, and interpersonal skills, all while maintaining a friendly and sincere demeanor. This role supports the overall mission of RAYUS to illuminate the importance of radiology and improve the patient journey through attentive service and precise handling of appointments, insurance verification, and documentation. Candidates excited by dynamic healthcare settings and motivated to contribute to patient-focused care will find this opportunity rewarding and impactful.

Job Requirements

High school diploma or equivalent
prior experience in administrative or customer service roles
ability to work various shifts including temporary and PRN assignments
strong verbal and written communication skills
proficiency with scheduling and phone systems
knowledge of insurance procedures and pre-authorization requirements
ability to maintain professionalism and a friendly demeanor
capability to handle multiple tasks efficiently

Job Qualifications

High school diploma or equivalent
prior experience in a front office or administrative role preferred
strong communication and interpersonal skills
familiarity with insurance verification and pre-certification processes
ability to multitask and manage a variety of duties simultaneously
proficiency with phone systems and computer software
customer service orientation
detail-oriented and organized

Job Duties

Greet and check-in patients scheduled for imaging services
process payments and copays as needed
answer phones and handle calls in an efficient and friendly manner
act as liaison between imaging technologists and waiting patients
maintain organization of the front office lobby area and assist with general office cleanup
maintain supply of patient information sheets
complete patient appointment confirmation calls and provide preparation instructions
fax/scan reports, billing information, and medical release forms as requested
enter and submit patient exam orders
verify patient exam orders match exam schedules
schedule referrals and ensure proper authorizations
schedule walk-in patients
process requests for image orders and CDs from referring physicians and patients
verify patient's insurance coverage
pre-certify patient exams with insurance companies
obtain insurance authorizations
apply knowledge of insurance carriers and procedures to obtain pre-authorization prior to appointments
facilitate Release of Information requests following company guidelines
complete other tasks and projects as assigned