Front Office Associate

Green Bay, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $16.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

401k

long term disability

short term disability

Life insurance

Paid Time Off

Paid holidays

Job Description

Sagent Behavioral Health is a leading behavioral health organization with over 2,000 team members operating across more than 80 locations in five states throughout the Midwest. As a company backed by a century of combined behavioral health expertise, Sagent represents a trusted union of established entities including Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point. This extensive heritage allows Sagent to provide comprehensive behavioral health services with the stability and resources necessary to support both patients and employees. At Sagent, the culture is both supportive and inclusive, fostering professional growth and collaboration. The organization is guided by its core HOPE values: Humility, Optimism, People-Centered care, and Ethical Practice. These values underscore the work environment and the meaningful impact staff have on helping individuals find hope through behavioral health treatment.

The role of Front Office Associate at Sagent Behavioral Health is a crucial position that serves as the first point of contact for patients visiting the facility. Located at 480 Pilgrim Way in Green Bay, Wisconsin, this full-time onsite role operates Monday through Thursday from 10:30 AM to 7:00 PM and Fridays from 8:30 AM to 5:00 PM, offering a consistent schedule that supports work-life balance. The Front Office Associate is responsible for creating a welcoming and professional environment, ensuring every interaction with patients and visitors is warm and supportive. The responsibilities include administrative tasks such as scheduling appointments, verifying patient information, handling paperwork, collecting payments, and managing inquiries both in person and over the phone. This role is vital for the smooth operation of the care delivery process by coordinating effectively with healthcare providers and maintaining organized, efficient front desk operations. Employees in this role benefit from Sagent’s commitment to manageable caseloads, flexible schedules, and competitive compensation models including an hourly wage starting at $16. The position also offers robust benefits including medical, dental, vision insurance, 401k retirement plans, long-term and short-term disability coverage, life insurance, as well as paid time off and holidays. Working at Sagent offers a platform to build a rewarding career in behavioral health while making a tangible difference in people's lives.

Job Requirements

Highschool diploma or equivalent
Experience working in health care facilities and an interest in behavioral health preferred
Physical requirements include occasionally lifting and moving office supplies which can include reams of paper that weigh up to 50lbs
Strict compliance with HIPAA related regulations due to confidential nature of patient information
Ability to work onsite according to the posted schedule
Ability to interact professionally with patients and visitors
Strong organizational skills and attention to detail

Job Qualifications

Highschool diploma or equivalent
Experience working in health care facilities preferred
Interest in behavioral health
Ability to lift and move office supplies weighing up to 50lbs
Knowledge of HIPAA regulations and patient confidentiality
Strong communication and interpersonal skills
Proficient in using multiple computer systems for scheduling and administrative tasks

Job Duties

Interacts with all patients and visitors with warmth and professionalism
Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments
Ensure seamless coordination of care by scheduling patient appointments and collaborating with providers using multiple computer systems
Participate in administrative tasks such as electronic filing, scanning, faxing, mailing in a timely manner
Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate
Maintain a clean and organized front desk and waiting room space by managing patient paperwork, office supplies, and other amenities
Handle patient concerns and crises with empathy and patience while collaborating with site leadership to resolve, as needed
Attend mandatory meetings and trainings