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Job Overview
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee assistance program
Job Description
Children's Healthcare of Atlanta is a leading pediatric healthcare system in the United States, renowned for providing exceptional medical care to children of all ages. With a strong commitment to the health and well-being of children, this organization operates multiple hospital locations and outpatient facilities dedicated entirely to pediatric care. Known for its compassionate, innovative, and patient-centered approach, Children's Healthcare of Atlanta serves as a vital resource for families seeking specialized medical treatment. Their mission emphasizes putting people first and ensuring children receive the best care possible for a healthier tomorrow. This is reflected in their supportive workplace culture that... Show More
Job Requirements
- High school diploma or equivalent
- One year of front office or customer service experience in a healthcare setting
- No professional certifications required
- Knowledge of medical terminology
- Proficient in EMR systems and basic computer applications
- Excellent interpersonal, organizational and communication skills
- Excellent customer service skills
- Proven ability to multitask in a fast-paced environment
Job Qualifications
- High school diploma or equivalent
- One year of front office or customer service experience in a healthcare setting
- Knowledge of medical terminology
- Proficient in EMR systems and basic computer applications (Word, Excel, email)
- Excellent interpersonal, organizational and communication skills
- Excellent customer service skills
- Proven ability to multitask in a fast-paced environment
- Preferred college degree
- Knowledge and utilization of patient registration systems, insurance verification systems, and/or Medicaid portals
- Experience in pediatric office setting
Job Duties
- Greet patients and families with a friendly and professional demeanor
- Assist patients in completing intake questionnaires in MyChart
- Verify patient insurance through batch eligibility or on demand
- Contact patients whose insurance is inactive or the PCP is incorrect
- Check in patients, verify demographics and insurance information, responsible party, secondary insurance, PCP, etc.
- Check out patients, collect copays, coinsurance, deductibles and outstanding balances
- Understand insurance rules and explain to patients
- Review charge capture adding modifiers, linkage as needed
- Collaborate with clinical staff to ensure accuracy
- Provide follow-up instructions and schedule next appointment
- Monitor patient accounts and assist with collecting outstanding balances
- Assist patients with billing questions, payment plans, and financial paperwork
- Ensure daily payment reconciliation
- Schedule appointments and manage provider calendars
- Knowledge of primary care well visit and immunization schedule
- Recall, reminders and follow up all missed appointments
- Answer multi line incoming calls, respond to inquiries, and direct calls appropriately
- Follow protocols for giving clinical advice and identifying urgent/emergent issues
- Maintain patient confidentiality and adhere to HIPAA regulations
- Update and maintain accurate patient records in the electronic medical record (EMR) system
- Process referrals, prior authorizations, and medical record requests
- Assist in form completion - 3231, 3300, sports, camp, etc.
- Manage incoming and outgoing mail, faxes, scans, and other communications
- Ensure waiting area and front office are clean, organized, and child friendly
- Collaborate with clinical staff to support patient flow and service excellence
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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