Front Office Associate

Atlanta, GA, USA|Onsite

Job Overview

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Professional development opportunities

Employee assistance program

Job Description

Children's Healthcare of Atlanta is a leading pediatric healthcare system in the United States, renowned for providing exceptional medical care to children of all ages. With a strong commitment to the health and well-being of children, this organization operates multiple hospital locations and outpatient facilities dedicated entirely to pediatric care. Known for its compassionate, innovative, and patient-centered approach, Children's Healthcare of Atlanta serves as a vital resource for families seeking specialized medical treatment. Their mission emphasizes putting people first and ensuring children receive the best care possible for a healthier tomorrow. This is reflected in their supportive workplace culture that prioritizes employee wellness, diversity, and professional development.

The Front Office Associate, Primary Care role at Children's Healthcare of Atlanta represents a crucial front-line position responsible for creating a warm, welcoming atmosphere for patients and their families at the primary care practice. This role involves a wide spectrum of duties such as managing patient check-in and check-out processes, scheduling appointments, verifying insurance coverage, handling billing and collections, and providing administrative support to enhance daily office operations. With a work schedule from Monday through Friday, starting at 7:30 AM and ending at 7:30 PM, this is a regular full-time employment opportunity. The associate plays a vital role in coordinating patient flow efficiently and ensuring accurate financial transactions in alignment with insurance regulations.

Having a one-year experience in front office or customer service within a healthcare environment is preferred to thrive in this position. This role also requires proficiency with electronic medical records and common computer applications to handle a variety of tasks seamlessly. The Front Office Associate must demonstrate excellent interpersonal and organizational skills to handle multiple responsibilities in a fast-paced primary care setting. They assist with crucial processes including referrals, prior authorizations, and managing communications, while supporting clinical staff to maintain service excellence. Overall, this role makes a meaningful impact by facilitating smooth administrative workflows that contribute to optimal patient care and satisfaction.

Job Requirements

High school diploma or equivalent
One year of front office or customer service experience in a healthcare setting
No professional certifications required
Knowledge of medical terminology
Proficient in EMR systems and basic computer applications
Excellent interpersonal, organizational and communication skills
Excellent customer service skills
Proven ability to multitask in a fast-paced environment

Job Qualifications

High school diploma or equivalent
One year of front office or customer service experience in a healthcare setting
Knowledge of medical terminology
Proficient in EMR systems and basic computer applications (Word, Excel, email)
Excellent interpersonal, organizational and communication skills
Excellent customer service skills
Proven ability to multitask in a fast-paced environment
Preferred college degree
Knowledge and utilization of patient registration systems, insurance verification systems, and/or Medicaid portals
Experience in pediatric office setting

Job Duties

Greet patients and families with a friendly and professional demeanor
Assist patients in completing intake questionnaires in MyChart
Verify patient insurance through batch eligibility or on demand
Contact patients whose insurance is inactive or the PCP is incorrect
Check in patients, verify demographics and insurance information, responsible party, secondary insurance, PCP, etc.
Check out patients, collect copays, coinsurance, deductibles and outstanding balances
Understand insurance rules and explain to patients
Review charge capture adding modifiers, linkage as needed
Collaborate with clinical staff to ensure accuracy
Provide follow-up instructions and schedule next appointment
Monitor patient accounts and assist with collecting outstanding balances
Assist patients with billing questions, payment plans, and financial paperwork
Ensure daily payment reconciliation
Schedule appointments and manage provider calendars
Knowledge of primary care well visit and immunization schedule
Recall, reminders and follow up all missed appointments
Answer multi line incoming calls, respond to inquiries, and direct calls appropriately
Follow protocols for giving clinical advice and identifying urgent/emergent issues
Maintain patient confidentiality and adhere to HIPAA regulations
Update and maintain accurate patient records in the electronic medical record (EMR) system
Process referrals, prior authorizations, and medical record requests
Assist in form completion - 3231, 3300, sports, camp, etc.
Manage incoming and outgoing mail, faxes, scans, and other communications
Ensure waiting area and front office are clean, organized, and child friendly
Collaborate with clinical staff to support patient flow and service excellence