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Rayus Radiology logo

Front Office Associate

Job Overview

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Employment Type

Temporary
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Work Schedule

Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Life insurance
Disability insurance
Tuition Reimbursement
Adoption assistance
Pet insurance
Paid Time Off
Holiday pay

Job Description

RAYUS Radiology is a dynamic healthcare company specializing in radiology services, dedicated to improving diagnosis and treatment outcomes by making radiology a pivotal first step in patient care. With a commitment to clinical excellence and superior service, RAYUS operates communities across the United States, focusing on the needs of both patients and referring providers. The company's core philosophy revolves around four pillars: brilliant medicine, brilliant team, brilliant technology, and brilliant services, all aimed at delivering the highest level of patient care. RAYUS is known for fostering a collaborative, innovative, and supportive work environment that values dedication, professionalism, and a patient-centered... Show More

Job Requirements

  • High School Diploma or equivalent
  • one year of customer service experience
  • proficient in using computer systems and typing
  • working knowledge of Microsoft Office Suite including Outlook, Word, Teams, Excel

Job Qualifications

  • High School Diploma or equivalent
  • one year of customer service experience
  • proficient using computer systems and typing
  • working knowledge of Microsoft Office Suite including Outlook, Word, Teams, and Excel
  • previous medical office experience preferred
  • knowledge of medical terminology preferred
  • insurance knowledge preferred
  • bilingual preferred

Job Duties

  • Greet and check-in patients scheduled for imaging services
  • process payments and copays as needed
  • answer phones and handle calls efficiently and friendly
  • act as liaison between imaging technologists and patients waiting for exams
  • maintain organization of the front office lobby area
  • order office supplies as needed
  • maintain supply of patient information sheets
  • complete patient appointment confirmation calls and provide preparation instructions
  • fax/scan reports, billing information, and medical release forms
  • arrange transportation, interpreters, and hotel accommodations for patients
  • enter and submit patient exam orders
  • verify patient exam orders match exam schedules
  • schedule referrals and ensure proper authorizations are obtained
  • schedule walk-in patients
  • process requests for image orders and CDs
  • maintain an up-to-date and accurate database of referring physicians
  • verify patient insurance coverage
  • pre-certify patient exams
  • obtain insurance authorizations
  • apply knowledge of insurance carriers and procedures to obtain pre-authorization
  • facilitate release of information requests
  • complete other tasks and projects as assigned

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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