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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $68,000.00 - $78,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k)
Dental Insurance
employee discount
Health Insurance
Paid Time Off
Job Description
The Hale Koa Hotel is a renowned hospitality establishment located in Honolulu, Hawaii, proudly serving military personnel and their families since its inception. Established as a government-owned hotel, it combines the essence of aloha spirit with modern amenities to offer a welcoming and comfortable environment for its guests. The hotel specializes in providing first-class accommodations and exceptional service tailored specifically for the military community, making it a unique and highly respected destination within the hospitality industry. Its strategic location on the island of Oahu allows it to attract a diverse clientele while upholding its mission to support service members and... Show More
Job Requirements
- Direct deposit and Social Security Card are required upon appointment
- Meet qualification/eligibility/background requirements for this position
- Satisfactory completion of employment verification (E-Verify) check
- One year probationary period may be required
- A physical examination may be required
- Must be able to obtain a Tier 1 background investigation
- Must be able to work weekdays, weekends, holidays and various hours of the day and week when required
- Resumes must be two pages or less
- Resumes should clearly demonstrate relevant experience, skills, knowledge, and abilities as they pertain to the position
- Area of consideration limited to candidates living in the Island of Oahu
- Payment of Permanent Change of Station (PCS) costs is not authorized
- This job is part of a pay-banded system, Sunday premium pay and night differential pay may be authorized
- Non-foreign overseas allowances, cost of living (COLA), and differentials will be paid contingent upon eligibility
Job Qualifications
- One year of specialized supervisory or managerial experience
- Must be adaptable to new assignments, and to changes in instructions, work methods, work situations and staff
- Proficient in Microsoft Office
- Point of sale (POS) and property management system (PMS) experience
- Three years of working experience in hotel/hospitality customer service
- Experience with payroll
- Experience with OPERA point of sale system
Job Duties
- Serves as the Front Office Assistant Manager formulates instructions and directives necessary to conduct service-oriented and cost-effective operations
- Conducts reviews of guest comments, surveys, and operations to identify problems and initiates appropriate corrective action
- Evaluates the success of programs based on customer satisfaction
- Monitors labor, and other expenses
- presents analysis to the Front Office Manager
- Develops operating policies, programs and procedures for the department and submits them to the Manager for approval
- Monitor and evaluates guest satisfaction to ensure that first-class hotel standards are met
- Participates in regular departmental inspections and reviews
- resolves guest complaints
- Insures compliance with policies and procedures
- provides for adequate internal controls, inventory management, and accountability for property and funds
- Maintains a high quality and quantity of work output by setting the initiative for cost effective and timely productivity
- Maintains a professional work environment with other hotel departments
- Performs a full range of supervisor duties including developing, evaluating, and obtaining approval for staffing levels
- Recommends recruitment or reassignment actions
- recommends selections
- Conducts performance appraisals, and submits for approval by the Manager and Director
- Insures active support of diversity and equal opportunity programs
- Initiates or recommends disciplinary actions
- initiates recommendations for awards and pay adjustments
- Insures skill level training is developed, conducted, and evaluated on an ongoing basis
- Recommends employee development and training programs, work schedules, etc
- Conducts skill level training
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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