Front Office Assistant Manager

Accor is a globally recognized leader in the hospitality industry known for its extensive portfolio of renowned hotel brands and exceptional guest experiences. The company prides itself on its inclusive culture that welcomes individuals from diverse backgrounds and personalities, ensuring they can find a role that aligns perfectly with who they are. Accor invests heavily in the professional growth of its employees through various learning programs facilitated by its Academies, while also emphasizing corporate social responsibility initiatives such as Planet 21. This dedication to sustainability, employee development, and social responsibility makes Accor more than just a workplace—it is a community where every employee has the opportunity to contribute meaningfully to the future of hospitality.

The Front Office Assistant Manager role at Accor's Boston location is a vital position responsible for maintaining superior service standards and smooth operations at the front desk. This role involves supervising the front office staff, addressing guest concerns with efficiency and empathy, and ensuring that all daily front office procedures are executed flawlessly. As part of the management team, the Assistant Front Office Manager acts as a key representative on the floor, supporting the front desk team during their shifts and leading operational projects and initiatives as required.

Specific responsibilities encompass training and coaching front office personnel, managing payroll adjustments, hiring suitable candidates, monitoring performance, and enforcing compliance with company grooming and operational standards. The Assistant Manager also handles financial duties such as managing the bank and authorizing over-limit adjustments, in addition to coordinating with housekeeping to ensure timely availability of guest rooms. They also oversee bell and door staff to maintain seamless guest arrivals and departures.

This position requires a professional who thrives in a fast-paced environment, capable of remaining composed under pressure while maintaining excellent customer service standards. The role demands strong communication skills, proficiency with property management systems like Opera, and the ability to manage sensitive financial information accurately.

A Bachelor's degree or an associate level of education is preferred, along with over a year of progressive supervisory experience within a hotel front office environment. This is a full-time position with an annual salary ranging from $72,000 to $74,000. By joining Accor, you become part of a company that supports limitless career possibilities and encourages you to write your own story within the vibrant world of hospitality.