Front Office Assistant Manager

Omni Providence Hotel is a prestigious landmark hotel located in the vibrant city of Providence, Rhode Island. This upscale hotel enjoys a prime location attached to notable landmarks including the Rhode Island Convention Center, Amica Mutual Pavilion, and the Providence Place Mall. Its proximity to historic sites, renowned restaurants, and bustling city attractions makes it a favored destination for both business and leisure travelers. As a member of the Omni Hotels & Resorts family, Omni Providence distinguishes itself with its commitment to excellence in hospitality and its award-winning Four Diamond standards. The hotel prides itself not only on its elegant accommodations and exceptional amenities but also on the unique culture cultivated by its diverse and dedicated staff.

Omni Providence Hotel fosters a work environment where associates are encouraged to grow professionally and personally in a supportive and fun atmosphere. With a strong emphasis on internal promotion, many team members start in entry-level positions and advance their careers within the company. The hotel values diversity, welcoming associates from various backgrounds worldwide to contribute to a dynamic and inclusive workplace. This approach creates a welcoming experience for guests and enriches the professional development of the hotel staff. Full-time associates benefit from a comprehensive package of benefits, while all team members share the most valuable asset offered by the hotel—opportunity.

The role offered is integral to the Front Office management team, with a primary focus on ensuring guest satisfaction consistent with Four Diamond standards. The position calls for a hands-on leader who manages daily Front Office operations, including guest check-ins and check-outs, staff scheduling, training, and customer service excellence. Responsibilities include supervising Front Office associates, monitoring and adjusting room allocations, handling cash processes, enforcing operational procedures, and participating in continuous staff training. The manager plays a crucial role in maintaining high standards of customer care and operational efficiency, ensuring each guest enjoys a warm and professional experience from arrival to departure.

This position demands strong leadership, excellent communication skills, and the ability to work effectively in a fast-paced hospitality environment. The manager will be responsible for recruiting, training, and coaching team members, conducting performance evaluations, and executing department-wide initiatives in line with Omni’s brand standards and leadership competencies. Additional duties include managing payroll processes, facilitating staff meetings and training sessions, and ensuring compliance with company policies related to safety, appearance, and confidentiality. Flexibility to work varied shifts, including weekends, holidays, and overnights, is essential to meet the demands of the hotel’s operational schedule.

Associates in this role take pride in representing the Omni brand with integrity and commitment, upholding the hotel’s reputation for exceptional service. They contribute to a positive workplace culture characterized by employee development, teamwork, and superior guest experiences. This position offers an exciting opportunity for experienced hospitality professionals to advance their careers within a well-established luxury hotel environment located in one of the northeast’s most culturally rich cities.