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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $33,200.00 - $47,000.00
Work Schedule
Standard Hours
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Our company is a reputable hotel committed to providing exceptional hospitality services and memorable guest experiences. We pride ourselves on maintaining high standards in customer service and operational efficiency, creating a welcoming and comfortable environment for every visitor. As a key part of our hospitality team, we create an atmosphere that encourages guests to relax and enjoy their stay, supported by a professional and dedicated staff. We focus on innovation and continuous improvement, fostering a culture of teamwork, respect, and excellence throughout our property.
We are seeking an experienced and energetic Assistant Front Office Manager to join our front de... Show More
We are seeking an experienced and energetic Assistant Front Office Manager to join our front de... Show More
Job Requirements
- High school diploma or G.E.D.
- 2-3 years of experience in front office or hospitality roles
- Strong communication and interpersonal skills
- Ability to work under pressure and handle multiple tasks
- Proficiency with multi-line phone systems and reservation software
- Availability to work flexible hours including evenings and weekends
- Basic understanding of financial procedures and reconciliation
Job Qualifications
- High school diploma or G.E.D.
- 2-3 years of experience in a similar role
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Proficiency in front desk operation systems and reservation software
- Ability to handle financial transactions and perform night audits
- Strong organizational and multitasking capabilities
- Problem-solving skills and attention to detail
Job Duties
- Supervise front desk operations, ensuring seamless check-in and check-out processes for all guests
- Lead and motivate front desk staff to deliver outstanding customer service with enthusiasm and professionalism
- Manage guest inquiries, complaints, and requests promptly to ensure satisfaction and positive experiences
- Oversee night audit procedures, reconciling daily financial transactions accurately and efficiently
- Handle multi-line phone systems with excellent phone etiquette, providing information and assistance to callers
- Maintain guest records, reservations, and billing details with precision and confidentiality
- Support guest relations by fostering a welcoming atmosphere and addressing special requests or needs
- Collaborate with housekeeping, maintenance, and other departments to ensure hotel standards are consistently met or exceeded
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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