Front Office Assistant

MemorialCare is a nonprofit integrated health system that serves communities across Orange and Los Angeles Counties. It includes four leading hospitals and award-winning medical groups consisting of over 200 sites of care, supported by more than 2,000 physicians. MemorialCare is dedicated to providing patient-centric, affordable, and high-quality healthcare. The organization is recognized as a market leader and innovator in value-based and other care models, demonstrating a deep commitment to increasing access to excellent healthcare services. Employees at MemorialCare benefit from a highly supportive work environment that fosters professional development, collaboration, accountability, and respect. The system prides itself on nurturing talent and providing opportunities for its workforce to reach their full potential while contributing meaningfully to patient care and organizational goals.

The role of Front Office Assistant is a full-time position located in Huntington Beach, CA, specifically within the Urgent Care department. This position operates on a weekday schedule, Monday through Friday, from 9:30 AM to 6 PM, providing a stable work routine. Depending on experience, the hourly pay range is between $23.00 and $30.08, with entry-level positions starting at $23.00 to $28.64. Additionally, a $1,500 signing bonus is available for external hires new to MemorialCare upon meeting employment requirements.

The Front Office Assistant is responsible for managing front office duties across various medical practices assigned to them. This vital role involves utilizing the "Simply Better" five-step approach in every interaction with patients and team members to ensure a welcoming and efficient patient experience. Key responsibilities include processing pre-arrival patient information, assisting new patients with required forms, verifying registration and insurance information accurately, collecting payments, and maintaining error-free documentation consistent with electronic health record guidelines. Proficiency in computer management systems is expected, especially for scheduling functions, registration protocols, and managing visit types.

The Front Office Assistant must effectively handle appointment scheduling duties, including confirming, rescheduling, and processing cancellations or no-shows. They are also tasked with answering incoming telephone calls promptly and professionally, monitoring patient wait times in the lobby, ensuring safety and cleanliness in patient areas, and identifying opportunities for process improvements. This role demands excellent organizational skills and the ability to multitask in a fast-paced healthcare environment. Attention to detail, exceptional customer service skills, and strong communication abilities are essential to excelling in this position.

MemorialCare offers a comprehensive benefits package emphasizing employee wellness and security. Benefits include various health insurance options, dental and vision insurance, paid time off, retirement plans, and opportunities for bonuses and shift differentials. The organization is focused on creating a supportive atmosphere where employees feel valued, empowered, and equipped to provide extraordinary care to the communities they serve.