Front Office Assistant

MemorialCare is a nonprofit integrated health system that serves communities across Orange and Los Angeles Counties. The organization operates four leading hospitals and over 200 medical group locations, providing a comprehensive range of healthcare services through more than 2,000 physicians. Dedicated to delivering patient-centric, high-quality, and affordable healthcare, MemorialCare is recognized as a market leader and innovator, particularly in value-based care models. The health system fosters a supportive work environment where employees are encouraged to grow professionally, collaborate actively, and work with accountability. With an emphasis on respect, innovation, and teamwork, MemorialCare supports its employees in achieving their full potential while contributing to the well-being of the communities they serve.

The role of Front Office Assistant is a per diem position located in Westminster, CA, within the Urgent Care department. This role offers a competitive pay rate of $24.00 per hour, with scheduled shifts on Wednesday and Thursday evenings from 5 p.m. to 9:30 p.m., and Saturdays from 8:50 a.m. to 5:20 p.m. The Front Office Assistant is essential to the smooth operation of medical practices, performing critical front office duties by following MemorialCare's five Simply Better steps to ensure every interaction with patients and team members is handled efficiently and professionally. Primary responsibilities include managing patient pre-arrival processes, assisting new patients with necessary forms, verifying insurance and registration data, processing payments accurately, and maintaining knowledge of insurance requirements.

This position demands proficiency in electronic health record (EHR) systems and computer management tools, including scheduling and registration protocols. The Front Office Assistant also plays a vital role in appointment coordination, including confirming, rescheduling, and managing no-show appointments. Answering and directing incoming phone calls promptly and professionally is another key responsibility. Maintaining a safe and welcoming patient lobby environment is critical, as is recognizing and escalating patient issues to management. Additional duties involve managing mail and materials and contributing to continuous improvement efforts within the department. MemorialCare values individuals who can perform these duties with accuracy, dedication, and a patient-focused outlook, ensuring that patients receive outstanding care and service from the front desk to clinical areas.