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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $30.08
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Signing bonus
Professional development opportunities
Employee wellness programs
Retirement Plan
Job Description
MemorialCare is a leading nonprofit integrated health system serving Orange and Los Angeles Counties, recognized for its patient-centric approach and commitment to affordable, high-quality healthcare. The organization comprises four leading hospitals, award-winning medical groups with over 200 sites of care, and more than 2,000 physicians. MemorialCare focuses on innovative value-based care models and fosters an environment centered on professional development, collaboration, and accountability. The health system places a strong emphasis on respecting each employee's potential while encouraging innovation and teamwork across its network.
The Front Office Assistant position, located in Laguna Hills, CA within the Primary Care depart... Show More
The Front Office Assistant position, located in Laguna Hills, CA within the Primary Care depart... Show More
Job Requirements
- High school graduate or equivalent
- Prior customer service experience
- Current BLS for Healthcare Provider
- Ability to follow established office protocols
- Strong communication and organizational skills
- Proficiency with computer systems for scheduling and registration
- Attention to detail and accuracy in data handling
- Ability to manage multiple tasks in a fast-paced environment
Job Qualifications
- Prior medical office experience preferred
- Prior customer service experience required
- High school graduate or equivalent required
- Medical Terminology Certificate preferred
- Current BLS for Healthcare Provider required
Job Duties
- Ensure pre-arrival patient process is complete
- Assist new patients with Patient Information Forms
- Accurately verify patient registration data
- Verify insurance eligibility prior to patient visit
- Collect and receipt payments accurately and follow through with all changes
- Produce error-free batches which include counting and balancing in agreement with EHR
- Maintain knowledge of insurance requirements including patient financial obligations
- Demonstrate proficiency in computer management systems
- Use proper registration protocols with all new patients
- Edit existing patient data
- Utilize proper visit types
- Confirm and reschedule all appointments as directed
- Reschedule any bumped appointments
- Process arrived, cancelled, rescheduled, and no-show appointments per protocol
- Answer all calls within 3 rings
- Screen and direct all incoming telephone calls efficiently and professionally
- Monitor lobby for prolonged patient waiting and notify appropriate party
- Notify management of patient issues
- Ensure patient areas are safe, clear, and free from hazards
- Identify improvement opportunities, implement countermeasures and escalate to appropriate management resource as needed
- Receive, file, sort, and distribute all incoming and outgoing materials appropriately
- Perform additional duties as requested by management within scope of knowledge and ability
- Other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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