Front Office Assistant

Long Beach, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.00 - $30.08

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Signing bonus

Career development opportunities

Job Description

MemorialCare is a distinguished nonprofit integrated health system serving Orange and Los Angeles Counties, encompassing four leading hospitals, award-winning medical groups, and over 200 sites of care with more than 2,000 dedicated physicians. The organization is renowned for its patient-centric philosophy, dedication to affordable healthcare, and innovative approaches in value-based care models. MemorialCare continually strives to foster an environment of respect, innovation, and teamwork where every employee can reach their professional potential, making it a market leader in healthcare delivery and employee development.

Within this comprehensive healthcare network, the Family and Sports Medicine department in Long Beach, CA, is seeking a full-time Front Office Assistant. This role, structured around an 8-hour daytime shift, offers a salary range that varies based on experience, from $22.00 to $30.08 per hour, including a signing bonus of $1,500 for new external hires contingent upon employment requirements. The Front Office Assistant is a crucial position responsible for overseeing front desk operations, ensuring smooth patient flow, and providing exceptional customer service. This role involves utilizing the five Simply Better steps to enhance every interaction, demonstrating proficiency in managing patient registration, insurance verification, appointment scheduling, and handling patient inquiries effectively. The assistant plays a vital part in maintaining seamless communication between patients, healthcare providers, and administrative teams.

The position emphasizes accuracy in handling patient information, financial transactions, and insurance protocols, requiring attentiveness and excellent organizational skills. The Front Office Assistant will monitor lobby activities, address patient waiting times proactively, and ensure the safety and cleanliness of patient areas. The role demands a blend of technical skills, including familiarity with electronic health records (EHR) and computer scheduling systems, alongside exceptional interpersonal capabilities. MemorialCare supports its employees with extensive benefits and opportunities for career advancement within a collaborative and supportive environment dedicated to health and wellness. This job offers an excellent chance to contribute to a leading healthcare organization while building a rewarding career in medical office administration.

Job Requirements

High school diploma or equivalent
0 to 2 years of experience for FOA Level 1
Over 2 years of experience for FOA Level 2
Ability to proficiently use computer management and scheduling systems
Strong communication and customer service skills
Ability to handle multiple tasks in a dynamic healthcare environment
Knowledge of basic medical terminology
Current BLS certification for Healthcare Providers

Job Qualifications

Medical office experience highly preferred
Prior customer service experience required
Bilingual English/Spanish preferred
High school graduate or equivalent required
Medical Terminology Certificate preferred
Current BLS for Healthcare Provider required

Job Duties

Ensure pre-arrival patient process is complete
Assist new patients with Patient Information Forms
Accurately verify patient registration data
Verify insurance eligibility prior to patient visit
Collect and receipt payments accurately and follow through with all changes
Produce error-free batches including counting and balancing in agreement with EHR
Maintain knowledge of insurance requirements including patient financial obligations
Demonstrate proficiency in computer management systems
Use proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types
Confirm and reschedule all appointments as directed
Reschedule any bumped appointments
Process arrived, cancelled, rescheduled, and no-show appointments per protocol
Answer all calls within 3 rings
Screen and direct all incoming telephone calls professionally
Monitor lobby for prolonged patient waiting and notify appropriate parties
Notify management of patient issues
Ensure patient areas are safe, clear, and free from hazards
Identify improvement opportunities and escalate to appropriate management resource
Receive, file, sort, and distribute all incoming and outgoing materials appropriately
Perform additional duties as requested within the scope of knowledge and ability