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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $30.08
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Signing bonus
Career development opportunities
Job Description
MemorialCare is a distinguished nonprofit integrated health system serving Orange and Los Angeles Counties, encompassing four leading hospitals, award-winning medical groups, and over 200 sites of care with more than 2,000 dedicated physicians. The organization is renowned for its patient-centric philosophy, dedication to affordable healthcare, and innovative approaches in value-based care models. MemorialCare continually strives to foster an environment of respect, innovation, and teamwork where every employee can reach their professional potential, making it a market leader in healthcare delivery and employee development.
Within this comprehensive healthcare network, the Family and Sports Medicine department in Long Beach, CA,... Show More
Within this comprehensive healthcare network, the Family and Sports Medicine department in Long Beach, CA,... Show More
Job Requirements
- High school diploma or equivalent
- 0 to 2 years of experience for FOA Level 1
- Over 2 years of experience for FOA Level 2
- Ability to proficiently use computer management and scheduling systems
- Strong communication and customer service skills
- Ability to handle multiple tasks in a dynamic healthcare environment
- Knowledge of basic medical terminology
- Current BLS certification for Healthcare Providers
Job Qualifications
- Medical office experience highly preferred
- Prior customer service experience required
- Bilingual English/Spanish preferred
- High school graduate or equivalent required
- Medical Terminology Certificate preferred
- Current BLS for Healthcare Provider required
Job Duties
- Ensure pre-arrival patient process is complete
- Assist new patients with Patient Information Forms
- Accurately verify patient registration data
- Verify insurance eligibility prior to patient visit
- Collect and receipt payments accurately and follow through with all changes
- Produce error-free batches including counting and balancing in agreement with EHR
- Maintain knowledge of insurance requirements including patient financial obligations
- Demonstrate proficiency in computer management systems
- Use proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types
- Confirm and reschedule all appointments as directed
- Reschedule any bumped appointments
- Process arrived, cancelled, rescheduled, and no-show appointments per protocol
- Answer all calls within 3 rings
- Screen and direct all incoming telephone calls professionally
- Monitor lobby for prolonged patient waiting and notify appropriate parties
- Notify management of patient issues
- Ensure patient areas are safe, clear, and free from hazards
- Identify improvement opportunities and escalate to appropriate management resource
- Receive, file, sort, and distribute all incoming and outgoing materials appropriately
- Perform additional duties as requested within the scope of knowledge and ability
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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