Front Office Assistant

MemorialCare is a nonprofit integrated health system that stands as a leading healthcare provider in Orange and Los Angeles Counties. It encompasses four top-tier hospitals alongside award-winning medical groups which include over 200 sites of care and more than 2,000 physicians. MemorialCare is committed to enhancing access to patient-centered, affordable, and high-quality healthcare services, positioning itself as a market leader and innovator in value-based care and other advanced care models. The organization takes pride in supporting its employees to reach optimal levels of professional development, contribution, collaboration, and accountability within an environment that fosters respect, innovation, and teamwork. It offers a diverse wellness and benefits program designed to help both employees and their families live healthier lives.

The Front Office Assistant role at MemorialCare is a full-time position based in Laguna Hills, CA, specifically within the Oncology department. This role works daytime shifts of 8 hours, with pay commensurate with experience ranging from $22.00 to $30.08 per hour. An attractive signing bonus of $1,500 is available for external candidates new to MemorialCare's employment, contingent upon fulfillment of employment requirements. This position plays a crucial part in supporting the medical practices by facilitating patient access and ensuring smooth front office operations. The incumbent will be responsible for handling pre-arrival patient processes, accurately verifying patient registrations and insurance eligibility, collecting payments, managing appointments, and maintaining a safe, welcoming environment for patients and visitors.

The Front Office Assistant must demonstrate proficiency with computer management systems and scheduling functions. Knowledge of insurance requirements and patient financial obligations is essential, as is the skill to produce accurate and error-free work in alignment with electronic health record systems. The role further demands excellent interpersonal and communication skills to efficiently screen and direct telephone calls within three rings, monitor patient waiting times, and identify opportunities for operational improvement. The assistant will also be tasked with maintaining proper filing and distribution of materials and accommodating miscellaneous duties as assigned, highlighting a dynamic and collaborative component of the position.

This entry-level to mid-level role is designed for individuals with zero to over two years of experience, allowing for career growth within the organization. MemorialCare emphasizes health and wellness for their employees by providing high-quality health insurance options. Other benefits include shift differentials, extra shift incentives, and bonus opportunities, all intended to provide a comprehensive and supportive work environment that values the contributions of its team members and fosters professional advancement.