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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $30.08
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Signing bonus
Shift Differentials
Bonus opportunities
Job Description
MemorialCare is a nonprofit integrated health system that stands as a leading healthcare provider in Orange and Los Angeles Counties. It encompasses four top-tier hospitals alongside award-winning medical groups which include over 200 sites of care and more than 2,000 physicians. MemorialCare is committed to enhancing access to patient-centered, affordable, and high-quality healthcare services, positioning itself as a market leader and innovator in value-based care and other advanced care models. The organization takes pride in supporting its employees to reach optimal levels of professional development, contribution, collaboration, and accountability within an environment that fosters respect, innovation, and teamwork. It offers... Show More
Job Requirements
- High school diploma or equivalent
- Customer service experience
- Preferably medical office experience
- Current BLS certification for healthcare provider
- Ability to manage computer systems and scheduling
- Strong communication skills
- Attention to detail in handling patient data and payments
Job Qualifications
- Must have customer service experience
- Medical office experience highly preferred
- High school graduate or equivalent required
- Medical terminology certificate preferred
- Current BLS for healthcare provider required
Job Duties
- Ensure pre-arrival patient process is complete
- Assist new patients with patient information forms
- Accurately verify patient registration data and insurance eligibility prior to patient visit
- Collect and receipt payments accurately and follow through with all changes
- Maintain knowledge of insurance requirements including patient financial obligations
- Demonstrate proficiency in computer management systems
- Use proper computer scheduling functions with correct registration protocols
- Confirm and reschedule all appointments as directed
- Answer all calls within 3 rings and screen and direct all incoming telephone calls professionally
- Monitor lobby for prolonged patient waiting and notify appropriate parties
- Ensure patient areas are safe, clear, and free from hazards
- Identify improvement opportunities and escalate to appropriate management
- Receive, file, sort, and distribute all incoming and outgoing materials
- Perform additional or miscellaneous duties as requested within scope of knowledge and ability
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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