Front Office Agent | Full Time | $18/hr

The Driskill Hotel, built in 1886 as a stunning showpiece by famed Cattle Baron Jesse Driskill, stands as a legendary symbol of Texas hospitality and historic charm located in the heart of Austin. This iconic hotel has been recognized for over a century for its luxurious accommodations, elegant architecture, and exceptional guest service. As a cornerstone of Austin's rich history, The Driskill seamlessly blends old-world grandeur with modern comforts to provide an unforgettable experience for every guest. The hotel is renowned not only for its exquisite design but also for its commitment to delivering elite-level service, making each visitor feel like royalty during their stay.

Joining The Driskill as a Front Office Agent means becoming the welcoming face of this world-class establishment. Front Office Associates hold a pivotal role as they are the first point of contact and directly influence the guest experience from the moment of arrival. This position entails managing the entire guest registration process with professionalism and friendliness, providing up-to-date information about hotel services and promotions, handling PBX and phone operations with efficiency, and assisting with payment processing. More than just administrative tasks, the role offers opportunities for meaningful interactions with guests, involving casual conversations that can enhance their stay and leave a lasting positive impression.

Working at The Driskill requires flexibility, as associates are expected to work various shifts including weekends and holidays to ensure an impeccable guest experience every day of the year. The hotel promotes a culture of growth and development, inviting candidates who have previous hotel front desk experience or are passionate about hospitality to join its distinguished team. The Front Office Associate position is an excellent career opportunity for individuals who thrive in a fast-paced environment, possess refined communication skills, and have a genuine desire to meet and exceed guest expectations. This full-time role supports professional advancement within Hyatt and offers various benefits to encourage employee satisfaction and wellbeing.

The Driskill is committed to equal opportunity employment and values a diverse workforce. All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The hotel offers several benefits including discounted downtown parking, reduced bus passes, free and discounted room nights, vacation time, flexible schedules, and a 401(k) plan to provide financial security. Employees are supported through career growth and advancement opportunities within Hyatt, fostering a rewarding work environment.

Becoming a Front Office Agent at The Driskill Hotel is more than just a job; it is joining a legacy of hospitality excellence and contributing to a storied institution that values every guest and employee alike. This role is designed for those who find satisfaction in delivering outstanding service and creating memorable guest experiences in a luxurious and historic setting.