Front Office Agent

Pyramid Global Hospitality is a leading hospitality management company renowned for its portfolio of over 200 hotels and resorts and more than 18,000 associates located across the United States, Caribbean, and Europe. The company operates a variety of hospitality brands including Benchmark Resorts & Hotels, a distinguished collection of independent properties; Axiom Hospitality, which focuses on European hotel management; and PYRAMIDWORKS, providing integrated workplace and facilities services. With corporate offices based in Boston, The Woodlands, Texas, and London, Pyramid Global Hospitality combines global reach with a personalized, hands-on approach emphasizing exceptional service, operational excellence, and long-term partnerships. Pyramid Global Hospitality is celebrated for its dedication to its people, creating an empowering environment where associates are respected, supported, and given opportunities to develop their careers. Employees collaborate with experienced leaders, engage in meaningful projects, and gain exposure to diverse properties and markets, making it an ideal place to grow professionally within the hospitality sector.

Hotel Flor Tampa Downtown, part of the Tapestry Collection by Hilton, is a standout property within the vibrant city of Tampa, Florida. It features 210 stylish guest rooms and 13,042 square feet of versatile meeting space, making it an exceptional destination for guests seeking comfort and convenience in downtown Tampa. As a member of the Pyramid family, Hotel Flor Tampa prides itself on cultivating a workplace culture that prioritizes respect, inclusivity, and collaborative success. The hotel aims not only to provide outstanding guest experiences but also to set itself apart as a premier employer in the Tampa area. This position is a full-time role within the rooms division, specifically for a Front Desk Agent. The role is designed for motivated individuals who thrive in customer service and enjoy making meaningful connections with guests from diverse backgrounds.

The primary responsibility of the Front Desk Agent at Hotel Flor Tampa is to be the welcoming face of the hotel, delivering exceptional, engaging service to guests from check-in through their stay. This includes managing guest registration, handling credit and payment details accurately, and addressing any special guest requests promptly and efficiently. The Front Desk Agent acts as a knowledgeable resource about hotel amenities and the surrounding local area. A key part of the role is problem-solving and guest recovery to ensure any issues are resolved to exceed guest expectations. The agent will also promote and sell hotel programs, maintain a balance of financial transactions including the house bank, and communicate effectively with all hotel departments to support smooth operations. This position requires the ability to handle a fast-paced environment with professionalism while maintaining attention to detail and a positive demeanor. The opportunity offers a career path in hospitality within a world-class property known for both its service excellence and supportive work culture. Ideal candidates will bring an outgoing personality, excellent communication skills, the ability to work flexible shifts including weekends and holidays, and a genuine passion for creating memorable guest experiences.