Front Office Agent

Marriott International is a globally recognized leader in the travel and hospitality industry, renowned for its exceptional commitment to quality service, guest satisfaction, and employee development. Located at 686 Anton Blvd, Costa Mesa, California, the Westin hotel exemplifies Marriott's dedication to wellness, comfort, and a welcoming environment tailored to meet the needs of diverse travelers from across the globe. With a rich heritage in hospitality, Westin focuses on empowering guests to feel their best during their stay and aims to provide a supportive workplace where associates are valued, respected, and given opportunities for growth and personal development.

The company operates with a strong emphasis on inclusivity, diversity, and equal opportunity employment. Marriott International is committed to fostering a workplace culture where every team member feels welcome, recognized, and able to reach their full potential. Employees benefit from a collaborative and motivating environment designed to advance their careers while promoting their well-being both in and out of the workplace. The Costa Mesa location offers a full-time, non-management role with a competitive hourly wage of $29.65; this position requires availability for day shifts, evening shifts, weekends, and holidays, reflecting the dynamic nature of the hospitality industry.

The role within the Rooms & Guest Services Operations category is integral to guest satisfaction and the smooth operation of the hotel lobby and front desk. As a Front Desk Associate at Westin Costa Mesa, you will be the first point of contact for guests, setting the tone for their stay with a warm welcome, efficient check-in and check-out processes, and readiness to assist with any inquiries or concerns. You will be responsible for managing guest registrations, verifying billing information, processing payments, and ensuring all documentation is accurate and up-to-date.

Beyond administrative tasks, this role demands excellent communication skills and a genuine desire to create a memorable experience for every guest. You will provide guests with relevant information about the hotel amenities, local attractions, and directions, acting as a friendly and knowledgeable resource. Handling daily reports and shift handovers is also a key part of the role, ensuring continuity of service and accurate financial accounting, including cash handling at the end of each shift.

This position also requires responsiveness to emergencies, lost items, or security concerns, necessitating coordination with appropriate personnel and authorities when needed. Maintaining emergency contingency lists and facilitating the communication of important messages underscores the responsibility and attention to detail essential for this role. The position involves periods of standing, sitting, or walking for extended durations and some physical activity involving light lifting.

Westin is dedicated to cultivating an environment where employees can thrive personally and professionally. The hotel encourages team spirit, leadership that motivates, and opportunities to give back to the community. Employee benefits extend beyond salary, offering discounts on hotel rooms, retail and dining options, and recognition programs that reward outstanding service and dedication. This role suits individuals who are personable, team-oriented, attentive to detail, and passionate about hospitality excellence.

In summary, joining Marriott International as a Front Desk Associate at Westin Costa Mesa means becoming part of a prestigious global family that values your individuality and contribution. You will play a pivotal role in shaping guests' experiences, uphold rigorous quality standards, and enjoy a rewarding career with continuous support and growth opportunities in one of the world’s most respected hotel brands.