Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Starwood Hotels is a renowned luxury hotel brand management company, founded in 2006 by Barry Sternlicht and affiliated with the global private investment firm Starwood Capital Group. Known for its commitment to delivering impeccable guest experiences, Starwood Hotels embraces a culture that is caring, thoughtful, and mission-driven. The company focuses on good-natured and informed service designed to evoke a sense of fulfillment and well-being among its guests. Life at Starwood Hotels is guided by a simple but profound philosophy: the world is beautiful, and preserving its beauty is a core priority. This ethos drives the organization to hire thoughtful and inspiring Team Members and Leaders who value collaboration, stellar service, and respect for nature.
The Front Office at Starwood Hotels represents the heartbeat of each property. This department serves as the guest's initial point of contact, making it essential in shaping the overall guest experience. As such, the front-office staff embody the brand’s best attributes by providing warm, welcoming, and articulate service. At Starwood, front-of-house employees have a unique opportunity to make a lasting first impression, ensuring that every guest’s arrival, stay, and departure are seamless and enjoyable.
We are currently looking for a Front Office Agent who shares our passion for hotel operations and guest service. This role is pivotal in delivering an effortless and relaxing experience to our visitors. The ideal candidate possesses a minimum of one year of experience in a similar role, demonstrating a proven ability to multitask efficiently while maintaining close attention to detail. Being flexible and adaptable is key to managing the demands of a 24-hour operation. Additionally, candidates who can communicate in a secondary language will have an added advantage, further enriching the guest experience by catering to a diverse clientele.
At Starwood Hotels, we believe that our employees are our greatest asset. We foster a team-oriented environment where hard work and commitment are acknowledged and rewarded. Joining Starwood means becoming part of a company that values integrity, professionalism, and continuous growth. Our team members are motivated by a higher purpose; our company’s guiding principles impact not just the services we provide but also how we build community with like-minded travelers and care for our planet. This is a place where you can grow professionally and personally, contributing to a brand that truly cares about making a difference.
As a Front Office Agent, you will be a key player in the guest experience journey. Your role involves greeting guests warmly, managing check-ins and check-outs efficiently, answering questions about the hotel and its amenities, and ensuring overall guest satisfaction at every touchpoint. This position offers a rewarding opportunity to develop your skills within a prestigious hospitality group, working alongside professionals who share your dedication to service excellence. If you enjoy meeting new people, being of service, and contributing to the growth of an esteemed global brand, Starwood Hotels is the perfect place for your next career step. We invite passionate individuals who are eager to be part of our collaborative, service-oriented team to apply and embark on an exciting journey with us.
The Front Office at Starwood Hotels represents the heartbeat of each property. This department serves as the guest's initial point of contact, making it essential in shaping the overall guest experience. As such, the front-office staff embody the brand’s best attributes by providing warm, welcoming, and articulate service. At Starwood, front-of-house employees have a unique opportunity to make a lasting first impression, ensuring that every guest’s arrival, stay, and departure are seamless and enjoyable.
We are currently looking for a Front Office Agent who shares our passion for hotel operations and guest service. This role is pivotal in delivering an effortless and relaxing experience to our visitors. The ideal candidate possesses a minimum of one year of experience in a similar role, demonstrating a proven ability to multitask efficiently while maintaining close attention to detail. Being flexible and adaptable is key to managing the demands of a 24-hour operation. Additionally, candidates who can communicate in a secondary language will have an added advantage, further enriching the guest experience by catering to a diverse clientele.
At Starwood Hotels, we believe that our employees are our greatest asset. We foster a team-oriented environment where hard work and commitment are acknowledged and rewarded. Joining Starwood means becoming part of a company that values integrity, professionalism, and continuous growth. Our team members are motivated by a higher purpose; our company’s guiding principles impact not just the services we provide but also how we build community with like-minded travelers and care for our planet. This is a place where you can grow professionally and personally, contributing to a brand that truly cares about making a difference.
As a Front Office Agent, you will be a key player in the guest experience journey. Your role involves greeting guests warmly, managing check-ins and check-outs efficiently, answering questions about the hotel and its amenities, and ensuring overall guest satisfaction at every touchpoint. This position offers a rewarding opportunity to develop your skills within a prestigious hospitality group, working alongside professionals who share your dedication to service excellence. If you enjoy meeting new people, being of service, and contributing to the growth of an esteemed global brand, Starwood Hotels is the perfect place for your next career step. We invite passionate individuals who are eager to be part of our collaborative, service-oriented team to apply and embark on an exciting journey with us.
Job Requirements
- high school diploma or equivalent
- prior experience in hospitality or customer service
- strong verbal and written communication skills
- ability to work in a fast-paced, 24-hour environment
- willingness to work flexible shifts
- ability to handle multiple tasks simultaneously
- professional appearance and demeanor
Job Qualifications
- minimum one year of experience in a similar front office or guest service role
- excellent communication and interpersonal skills
- ability to multitask and remain detail oriented
- proficiency in operating front office management systems
- knowledge of a secondary language is a plus
- strong problem-solving skills
- ability to work flexible hours including nights, weekends, and holidays
Job Duties
- greet guests warmly and professionally upon arrival
- manage guest check-in and check-out processes efficiently
- respond promptly to guest inquiries and resolve issues
- provide information about hotel services and local attractions
- maintain accurate guest records and billing information
- coordinate with other hotel departments to ensure seamless service
- assist in handling reservations and room assignments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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