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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $22.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Birthday holiday
Employee bounty program
Company gym membership contributions
Employer funded life assurance
Employer funded income protection
Free accommodation nights
Reduced staff room rates
Social events calendar
Employee recognition schemes
Online learning tools
Job Description
Freehand is a dynamic and innovative accommodation brand known for its unique approach to hospitality that blends cultural vibrancy, community engagement, and stylish, welcoming spaces. Founded with roots in London, Freehand has expanded through several key European capitals and now operates in major markets including the United States, boasting a presence in 15 locations across Europe and the US. Recognized by Fast Company as one of the top 50 most innovative global companies, Freehand prides itself on providing safe, socially vibrant, and culturally rich environments where guests can enjoy a memorable and authentic experience. The brand places a strong emphasis... Show More
Job Requirements
- Must be able to stand for long periods, walk, sit, and potentially lift up to 10-30 lbs
- high school diploma or equivalent
- previous experience in customer service or hospitality preferred
- excellent communication skills
- proficiency with property management systems
- ability to work flexible hours including weekends and holidays
- strong customer service orientation
Job Qualifications
- High school diploma or equivalent
- previous experience in customer service or hospitality strongly preferred
- strong interpersonal skills to provide a welcoming atmosphere
- excellent verbal and written communication skills
- proficiency with property management systems and basic computer skills
- ability to multitask in a fast-paced environment
- willingness to work weekends, holidays, and rotating shifts
Job Duties
- Welcoming guests warmly and managing check-ins/check-outs efficiently
- handling room bookings, cancellations, processing credit cards, and balancing cash drawers
- answering phone calls, handling emails, and acting as the communication link between guests and hotel staff
- addressing and resolving guest complaints and issues promptly
- maintaining key control procedures, verifying guest identification, and updating room status
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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