Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $37,792.12 - $43,470.82
Work Schedule
Rotating Shifts
Flexible
Benefits
Employee lunch
Flexible Schedule
Employee Discounts
Job Description
DoubleTree by Hilton Hotel Carson is a prestigious hotel destination offering a welcoming and comfortable environment for both business and leisure travelers. Located in Carson, California, this hotel is part of the globally recognized Hilton brand, noted for its commitment to quality service, comfortable accommodations, and exceptional hospitality experience. Known for its warm and inviting atmosphere, DoubleTree by Hilton Hotel Carson places guests' comfort and satisfaction at the forefront, ensuring a memorable stay through a combination of personalized service and convenient amenities.
As a provider of full-service hospitality, DoubleTree by Hilton Hotel Carson offers modern rooms, meeting spaces, and on-s... Show More
As a provider of full-service hospitality, DoubleTree by Hilton Hotel Carson offers modern rooms, meeting spaces, and on-s... Show More
Job Requirements
- At least one-year front desk experience as guest services agent or two years experience in the hospitality field
- Experience with Marriott full-service PMS systems preferred
- High school or GED required
- Associates degree in related or business administration preferred
- Must clear background screening
Job Qualifications
- At least one-year front desk experience as guest services agent or two years experience in the hospitality field
- Experience with Marriott full-service PMS systems preferred
- High school or GED required
- Associates degree in related or business administration preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable
- Ability to remain calm while under pressure
- Ability to work cohesively as part of a team
Job Duties
- Check in customers using computer programs and equipment and provide guests with directions to their room
- Answering phones and transfer calls accordingly
- Inform customers of all on-site amenities and any relevant information that is needed to use them
- Handle and resolve guest complaints
- Respond to maintenance requests from current guests and contact technicians to fix broken fixtures in guest rooms
- Stock and maintain gift shop area clean
- Invoice and bill guests for their stay and services used
- Communicate with guests to better understand their individual needs to provide them with the best service possible
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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