Front of the House Manager

EDITION Hotels, a unique portfolio brand within Marriott International, redefines luxury hospitality by combining the visionary ingenuity of boutique hotelier Ian Schrager with the world-class service standards Marriott is known for. Located at 500 Channelside Dr, Tampa, Florida, this establishment offers a captivating experience for guests who value originality, design, and exceptional service delivered with charm and individualism. The workplace culture at EDITION Hotels emphasizes inclusivity, celebrating the diverse backgrounds and experiences of its associates, while fostering an environment where employees feel inspired, challenged, and proud to contribute their unique talents. At EDITION, the service philosophy transcends traditional manuals, focusing instead on heartfelt, genuine interactions that create memorable guest experiences in a vibrant, theatrical setting.

We are currently seeking a dedicated and dynamic professional to join our team in the role of Front of House Manager. This full-time management position comes with an annual salary range of $73,000 to $91,000 and eligibility for bonuses, reflecting the significance and responsibilities associated with overseeing all aspects of front of house operations. The Front of House Manager plays a key role in maintaining and elevating the guest experience by managing a diverse team including doormen, bellmen, concierge agents, front desk personnel, and club attendants. Through effective leadership and clear communication, the manager ensures a smooth operation that aligns with the hotel’s high standards of service and hospitality.

The role involves a comprehensive set of duties aimed at ensuring operational excellence, staff development, and exceptional customer service. The manager leads daily front of house operations, setting specific goals and priorities to meet and exceed guest expectations while achieving desired financial outcomes. This includes staffing oversight to meet both operational demands and budgetary constraints, maintaining open communication to foster team engagement, and addressing any guest complaints or conflicts with professionalism and empathy.

Moreover, the Front of House Manager collaborates closely with other departments, such as housekeeping, to guarantee seamless guest check-in and check-out experiences and to ensure room readiness and satisfaction. The position also requires a strategic mindset in managing policies, maintaining property standards, and leading employee development initiatives including coaching, mentoring, and participation in hiring and disciplinary procedures. The manager’s role is pivotal in cultivating a work environment where mutual respect, trust, and cooperation thrive, which in turn enhances service quality and guest retention. Ultimately, this leadership role requires an individual who embodies integrity, excels in interpersonal communication, and is driven to create an unparalleled hospitality experience that reflects the unique spirit of EDITION Hotels and Marriott International.