Front of House Supervisor | Denver Airport

Mission Yogurt, Inc. is a growing company known for its innovative approach to the frozen yogurt and quick service restaurant industry. As an established business, Mission Yogurt takes pride in its core values of loyalty, innovation, service, communication, and flexibility. It operates several popular quick-serve locations, including Tocabe/Bagel Deli and D Bar, where it focuses on delivering superior food and beverage experiences to its customers. The company values professional and ethical management while fostering a positive and inclusive work environment that encourages growth and development among its team members. Mission Yogurt is an equal opportunity employer committed to equal treatment of all employees regardless of race, national origin, religion, gender, age, sexual orientation, veteran status, disability, or other protected characteristics. This commitment is matched with a clear expectation that all employees uphold a respectful and supportive workplace ethos.

The Shift Supervisor role at Mission Yogurt is a vital leadership position within the company's front-of-house (FOH) operations, specifically serving their Tocabe/Bagel Deli and D Bar locations. As a FOH Shift Supervisor, you will take on a multifaceted leadership role during assigned shifts, ensuring smooth day-to-day restaurant operations while delivering excellent customer service. This dynamic position requires managing and supporting FOH team members, overseeing cashiering and service flow, and maintaining standards related to cleanliness, organization, and compliance with company policies. The Shift Supervisor acts as an on-the-floor leader, fostering a strong team environment and working directly with customers to enhance their experience and promote loyalty.

This position offers a competitive wage of $23 per hour plus tips, making it a financially attractive opportunity for experienced quick-service restaurant supervisors looking to grow their careers. Beyond the hourly wage, Mission Yogurt offers a comprehensive benefits package that includes medical, dental, and vision insurance, flexible spending and health savings accounts, voluntary life and disability insurance options, accident and critical illness coverages, hospital indemnity, and even voluntary pet insurance. These benefits become available after 60 days of full-time employment. Additional perks include paid employee parking or an RTD Eco-Pass, a 401(k) retirement plan with company match, an employee meal program, paid sick leave, and room for professional growth within the company.

The ideal Shift Supervisor candidate will bring at least one year of supervisory experience in a quick service restaurant environment. They must be adept at responding to customer feedback, managing team dynamics efficiently, and upholding the company’s high operating and quality standards. This role requires maintaining a professional and ethical management style and the ability to make honest, unbiased judgments concerning work-related issues. Further, supervisors must ensure the safety and security of guests and team members, upholding health and fire safety codes consistently. Completion of a TSA 10-year background check is also mandatory.

The role involves several specific job duties such as coaching, counseling, and developing staff and managers; setting and monitoring quality and service standards; and ensuring compliance with health department inspections. The Shift Supervisor will oversee the preparation and presentation of food and beverages, interact with customers to foster loyalty and address concerns, and maintain cleanliness and hygiene standards. Cash management and stock control are also crucial responsibilities, involving oversight of deliveries to ensure product accuracy, proper rotation, and storage.

The position is physically demanding, requiring the ability to stand for up to 12 hours, engage in climbing, kneeling, squatting, pushing, and pulling, and frequently lift or move items up to 20 pounds with occasional lifting of up to 50 pounds. Mission Yogurt’s culture encourages professional growth and supports every employee to contribute to a positive and fair work environment, making it an excellent place for individuals seeking a stable yet challenging leadership role in the quick service restaurant industry.