Front-of-House Supervisor Food Services

Imperial is a dynamic and rapidly growing company that began as a one-man coffee service based in Tulsa. Since its inception, Imperial has expanded significantly into various service areas including traditional vending, micro markets, catering, corporate dining, and coffee services. This growth is propelled by a steadfast commitment to delivering world-class service, robust customer relationships, and integrating cutting-edge technology into its operations. Imperial prides itself on ensuring that every customer experience is exceptional and tailored to meet their unique needs, which has established the company as a trusted partner in food and beverage services.

The company culture at Imperial thrives on professionalism, teamwork, and a customer-centric approach. They emphasize the importance of understanding client requirements and customizing their solutions accordingly, which distinguishes them in the competitive hospitality and food service industry. Employees are valued as critical contributors to the company’s success, and Imperial offers comprehensive benefits including health, dental, life insurance, AFLAC coverage, 401k plans, paid vacation, and holidays. More information about the company can be found on their website at www.imperialco.com.

The role of Front-of-House Supervisor at Imperial is essential for leading on-site food service operations. This position involves supervising and supporting food servers and managing guest-facing service execution to maintain the high standards set by the company. The supervisor ensures smooth and efficient operation of day-to-day front-of-house activities across client locations and catering events. Responsibilities include overseeing meal presentation, adhering to food safety protocols, and providing exceptional customer service in fast-paced environments.

The ideal candidate for this role is hospitality-driven with strong organizational and leadership abilities. They must be capable of managing teams in busy settings while upholding Imperial’s standards related to professionalism, food safety, and guest satisfaction. The Front-of-House Supervisor plays a pivotal role in ensuring that service delivery runs seamlessly during meetings, conferences, catered events, and daily food service operations. This leadership position also involves training and coaching team members, handling customer service concerns effectively, and collaborating closely with kitchen and production teams to guarantee quality and efficiency.

Candidates should be prepared to work flexible schedules, including mornings, evenings, and occasionally weekends. The role involves physical activity such as standing for extended periods, lifting up to 40 pounds, and moving throughout the service area. The company prefers candidates with prior experience in food service, catering, hospitality, or restaurant supervision and values bilingual skills (English/Spanish) as a strong asset. ServSafe certification is preferred or candidates should be willing to obtain it within a designated timeframe.

Overall, the Front-of-House Supervisor at Imperial is a vital leadership role that contributes to delivering superior guest experiences by ensuring operational excellence, maintaining safety standards, and fostering positive team dynamics.