Front of House Supervisor

Topgolf Entertainment Group is a leading global sports and entertainment company that combines technology, sports, and entertainment into one unique experience. Known primarily for its innovative golf venues, Topgolf offers a casual, social atmosphere where guests of all skill levels can enjoy games, food, and drinks. The company prides itself on delivering exceptional customer service while fostering a welcoming and inclusive environment. With locations across the United States and internationally, Topgolf continues to grow and redefine the way people engage with sports and social entertainment. The organization emphasizes diversity, equity, and inclusion in its hiring practices and workplace culture, ensuring all employees and guests feel respected and valued. This particular role is based in Richmond, Virginia, and is part of the Venue Operations team, responsible for the daily operations of the entertainment venue and ensuring a memorable guest experience for all visitors.

The Venue Operations Leader role at Topgolf Richmond is a dynamic and rewarding position requiring strong leadership skills, operational expertise, and a passion for delivering excellent service. This full-time role involves managing and motivating a diverse team to achieve performance targets, oversee operations, and maintain high standards of safety and quality. The ideal candidate will be instrumental in fostering a positive team culture, coaching and developing staff, and collaborating across departments to ensure smooth workflow and guest satisfaction. The position also requires managing operational issues promptly and efficiently while adhering to company policies and safety regulations. Employees in this role must demonstrate excellent communication and organizational skills, with the ability to inspire a team and maintain an engaging workplace environment. The role demands flexibility to work varied shifts, including evenings, weekends, and holidays, with a physical requirement to stand and move for extended periods. Benefits offered to those who qualify include health, dental, vision insurance, a 401(k) plan with employer match, access to a mental well-being platform, and other perks such as free play and discounted food. Topgolf's commitment to equal opportunity employment and a harassment-free workplace ensures that every team member is supported and respected as part of the company’s culture and mission.