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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $25.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
401(k) retirement plan
Paid Time Off
wellness benefits
Job Description
Bassett Street Brunch Club, located in Madison, Wisconsin, is a lively and energetic restaurant known for delivering more than just great brunch – it’s a complete experience. Established with a dedication to hospitality, quality food, and a welcoming atmosphere, Bassett Street Brunch Club focuses on creating moments that guests want to return to time and again. The restaurant operates in a fast-paced environment where teamwork and excellent service go hand in hand with a vibrant dining ambiance. Bassett Street Brunch Club is committed to a positive guest experience and cultivating a team culture that prioritizes hustle, positivity, and doing things... Show More
Job Requirements
- Full-time availability including daytime, nighttime, and weekends
- Active, on-your-feet leadership style
- Professional, polished appearance
- Strong customer service orientation
- Ability to manage multiple priorities
- Excellent interpersonal skills
- Ability to handle guest feedback and complaints professionally
Job Qualifications
- Previous restaurant experience required
- Leadership experience strongly preferred
- Strong communication and problem-solving skills
- Calm under pressure
- A natural leader who holds standards but builds team trust
- Highly organized with strong attention to detail
- Passion for hospitality
Job Duties
- Direct and support FOH staff during service to ensure smooth, efficient operations
- Lead by example by jumping into roles such as host, food runner, bartender, server support as needed
- Manage shift flow including seating, pacing, and staff deployment
- Ensure the restaurant stays clean, organized, and visually on point
- Deliver and enforce exceptional hospitality standards
- Handle guest feedback, complaints, and recovery professionally and urgently
- Create the atmosphere including lighting, music, energy, and overall vibe
- Ensure every guest feels welcomed, valued, and taken care of
- Train, coach, and develop FOH team members
- Assist in onboarding and training new team members
- Lead pre-shift meetings and ongoing training initiatives
- Hold staff accountable for service standards, side work, and performance
- Oversee opening and closing procedures
- Assign sections, manage cuts, and adjust staffing based on business levels
- Approve comps, voids, and discounts with proper documentation
- Ensure completion of all side work, cleaning, and resets
- Ensure food and beverage quality meets expectations
- Enforce responsible alcohol service and ID checks
- Maintain cleanliness across dining room, restrooms, and service areas
- Communicate with BOH to ensure alignment on service and quality
- Assist with scheduling, labor management, and cost control
- Monitor inventory and order supplies when needed
- Support administrative tasks such as reports, cash handling, and shift notes
- Communicate maintenance or facility issues promptly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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