Front of House Restaurant Manager (2990)

Bassett Street Brunch Club, located in Madison, Wisconsin, is a lively and energetic restaurant known for delivering more than just great brunch – it’s a complete experience. Established with a dedication to hospitality, quality food, and a welcoming atmosphere, Bassett Street Brunch Club focuses on creating moments that guests want to return to time and again. The restaurant operates in a fast-paced environment where teamwork and excellent service go hand in hand with a vibrant dining ambiance. Bassett Street Brunch Club is committed to a positive guest experience and cultivating a team culture that prioritizes hustle, positivity, and doing things the right way.

The Restaurant Manager role at Bassett Street Brunch Club is a full-time position based on Bassett Street in Madison, WI, offering an hourly salary of $25.00. This role is pivotal in managing the front-of-house (FOH) operations and maintaining a seamless daily experience that meets the restaurant's high standards of customer service and operational efficiency. The manager will work actively on the floor, embodying a hands-on leadership style by stepping into various roles such as host, food runner, bartender, or server support when required.

As a Restaurant Manager, the responsibility lies in overseeing daily service, coordinating staff, and ensuring the restaurant environment stays inviting and organized. The ability to manage shift flow, from seating and pacing to staff deployment, is key to delivering an exceptional dining experience. This role involves direct guest interaction to handle feedback, complaints, and recovery professionally and promptly while creating a vibrant atmosphere through control of lighting, music, and overall energy. The manager ensures that every guest feels welcomed, valued, and attended to throughout their visit.

Driving team performance is another critical aspect, including training, coaching, onboarding new team members, and leading ongoing staff development initiatives. The manager is responsible for maintaining service standards, including side work completion and staff accountability. Operational management extends beyond service times to encompass opening and closing procedures, staffing adjustments based on business volume, and financial controls such as approving comps, voids, and discounts with proper documentation.

Maintaining high standards for food and beverage quality, enforcing responsible alcohol service, and ensuring cleanliness across all service areas are also essential duties. Collaboration with the back of house (BOH) team ensures alignment on service and quality expectations. Additionally, the manager supports business operations through scheduling, labor management, cost control, inventory oversight, administrative tasks such as reports and cash handling, and promptly communicating any maintenance or facility issues.

Bassett Street Brunch Club offers a comprehensive benefits package to its full-time employees. Benefits include medical, dental, vision, and disability insurance with employer contributions, a 401(k) retirement plan with employer match, paid time off (PTO), wellness benefits, and much more. The role requires a full-time commitment of approximately 40 hours per week, with shifts varying between daytime and nighttime, including weekend availability. Candidates are expected to maintain a professional appearance and demonstrate a polished, service-ready style.

Overall, the Restaurant Manager position at Bassett Street Brunch Club is an excellent opportunity for a dynamic leader passionate about hospitality to make a real impact on guest experiences and team culture within a high-volume, engaging environment. This role offers career growth, competitive pay, and a strong support system through robust employee benefits, making it a rewarding place to advance one’s career in the restaurant industry.