Front of House Operations Manager

The Front of House Operations Manager - Dietary Department is a critical leadership role within a Skilled Nursing Facility (SNF) and Long-Term Care community, focused on ensuring an exceptional dining experience for residents. This position is part of a healthcare organization dedicated to providing high-quality care and services within the long-term care and skilled nursing environment. The facility prides itself on offering a resident-centered approach that promotes dignity, hospitality, and resident choice in all dining interactions.

The company specializes in long-term healthcare services, providing a supportive environment that integrates clinical care with enriched quality-of-life activities, including outstanding dining services. This role directly impacts resident satisfaction by leading the front-of-house dietary operations, maintaining high hospitality standards, and ensuring compliance with regulatory standards such as CMS and sanitation requirements.

The Front of House Operations Manager oversees a diverse team that includes dietary aides, servers, host/hostess staff, tray line personnel, and dining room attendants. They are responsible for coordinating meal service, ensuring that food presentation and temperature meet quality standards, and managing all dining room operations with a focus on cleanliness, safety, and efficiency. Additionally, this role requires close collaboration with clinical staff, nursing departments, and the Director of Food Services to accommodate therapeutic diets and address residents' unique nutritional needs.

This full-time position is suited for candidates with a background in restaurant or hospitality services along with experience in healthcare food service operations. They must exhibit strong leadership and communication skills to guide staff, resolve concerns, and promote a team-oriented culture focused on superior resident service. The Front of House Operations Manager plays a vital role in enhancing the overall dining experience through active resident engagement, comprehensive staff training, and management of special dining events such as holiday meals and family dining experiences.

This role demands a proactive leader who can manage fast-paced dining operations, maintain rigorous infection control and food safety standards, and contribute to quality improvement initiatives. The successful candidate will hold responsibility for outbreak prevention, maintaining service logs, and ensuring adherence to nutrition and sanitation standards that protect resident health and well-being.

In summary, the Front of House Operations Manager is entrusted with creating and maintaining a safe, welcoming, and enjoyable dining atmosphere that reflects the values of the facility and meets the needs of its long-term care residents. This role offers the opportunity to blend hospitality expertise with healthcare operational management to make a meaningful impact on resident quality of life while working within a supportive and compliance-focused environment.