Front of House - Masselows Assistant Manager

Spokane, WA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $25.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee assistance program

Job Description

Northern Quest Resort and Casino, operated by the Kalispel Tribe of Indians, is a premier entertainment destination offering a wide range of dining, gaming, and hospitality experiences. Known for its commitment to excellence and guest satisfaction, the resort features multiple venues focused on delivering top-quality food and beverage service in a dynamic casino atmosphere. The company emphasizes adherence to organizational standards, customer-centric service, and operational integrity in alignment with the values established by the Executive Team and Tribal Counsel. This environment fosters a culture of teamwork, continuous improvement, and community engagement.

The role of Venue Assistant Manager at Northern Quest Resort and Casino is vital in supporting the Venue Manager to create an exceptional food and beverage experience within the venue and casino areas. This full-time supervisory position involves active floor engagement to maintain venue cleanliness, orderliness, and ensure smooth daily operations along with superior customer interactions. The Assistant Manager is tasked with driving food and beverage sales and profitability through strategic training, coaching, and budget management. Additionally, the role requires strict adherence to franchise and organizational policies to uphold the highest standards set forth by the resort. Working closely with culinary and service teams, the Venue Assistant Manager promotes harmony between kitchen and floor staff to deliver quality food and excellent service. This position requires hands-on leadership, problem-solving capabilities, and strong communication skills to resolve issues promptly and enhance customer satisfaction. Engaging in scheduling, staffing, supply requisitions, inventory management, and team member development are key aspects of this role. The Assistant Manager also holds responsibility for fostering a positive workplace culture by providing feedback, conducting performance appraisals, and enforcing disciplinary protocols when necessary. Candidates must be adaptable to shift changes and possess a dedication to maintaining attendance and punctuality. Emphasizing leadership with a focus on profitability, client satisfaction, and employee engagement, this role contributes directly to the success and reputation of Northern Quest Resort and Casino.

Job Requirements

Associate degree or equivalent hospitality industry experience
Minimum 2 years experience in hospitality or food and beverage supervisory or lead role
Experience with craft cocktails, specialty beer, and wine service
Experience with POS systems
Proficient in Microsoft programs and other computer software
Ability to work with everyday mathematical concepts including additions, subtractions, multiplications and percentages
Ability to read and interpret documents such as safety rules and procedure manuals
Ability to maintain effective working relationships with department heads and employees
Ability to work in a 24-hour, 7 day a week operation
Available and willing to work nights, weekends and holidays as required
Ability to obtain and maintain a Tribal Work Permit
Valid driver’s license and possession while operating Tribal Vehicle
Washington State Food Handler Permit within 14 days of start date
Mandatory Alcohol Server Training certification within 60 days of employment
Hepatitis A vaccination prior to first shift.

Job Qualifications

Associate degree or equivalent hospitality experience
Minimum 2 years hospitality or food and beverage supervisory experience
Proven leadership and team motivation skills
Experience with craft cocktails, specialty beer, and wine service
Familiarity with POS systems
Prefer inventory and budget management experience
Proficient in Microsoft programs and computer software
Knowledge of beverage service, mixology and wines
Understanding of procurement and inventory systems
Ability to read and interpret safety rules and procedure manuals
Skills in preparing reports and correspondence
Strong organizational, communication and interpersonal skills
Ability to work in a 24/7 operational environment
Problem solving skills under pressure
Ability to work nights, weekends and holidays.

Job Duties

Ensures compliance with internal controls and policies
Follows established work procedures and expedites work flow
Manage financial activity to align with venue budget for revenue, cost control and profitability
Write weekly work schedules and make staffing adjustments based on business volume and budgets
Communicate with team and culinary staff to maintain quality and service
Conduct pre-shift meetings to relay updates and promotions
Assign duties and inspect work completion and organization
Resolve guest complaints and team member issues, escalating major incidents
Promote positive customer relations through efficient service
Monitor cleanliness, sanitation, and customer satisfaction
Assist and teach team members in their duties and customer service
Participate in interviewing, hiring, training, and monitoring team members
Coach, counsel, and apply corrective action as needed
Conduct team member performance appraisals
Document and report operational deficiencies
Complete daily shift reports
Manage supply requisitions and inventories
Provide memos and written instructions to staff
Ensure protection of company assets
Maintain availability for necessary shift changes
Uphold consistent attendance record
May serve as panelist for internal review hearings
Maintain guest satisfaction and team member relations according to mission.