Front of House Manager - LORO Addison

Richardson, TX, USA|

Job Overview

Benefits

Medical insurance

Dental Insurance

Vision Insurance

accident insurance

Employee assistance program

Employer matched 401k

Paid vacation

Job Description

Hai Hospitality is a dynamic and multi-concept restaurant group headquartered in Austin, Texas, known for its dedication to hospitality, creativity, and community. The company operates several renowned dining concepts including Uchi, Uchiko, Uchiba, and Loro, the latter being an Asian Smokehouse and Bar. Hai Hospitality is deeply committed to excellence in the culinary and service experience, focusing on creating memorable moments that celebrate food, culture, and togetherness. With a vibrant team that values innovation and passion, Hai Hospitality is an emerging leader in the restaurant industry, fostering an environment where employees feel empowered, respected, and motivated.

The role of Restaurant Front of House Manager at Loro is a critical leadership position responsible for overseeing the day-to-day operations of the front of house in a high-volume, fast-paced scratch kitchen environment. This position demands a manager who embodies collaboration, passion, humility, and eagerness to grow alongside the company. The ideal candidate should mirror the lively, high-energy, positive, and authentic culture that Hai Hospitality promotes. With at least two years of management experience, strong stamina, and a passion for exceptional guest service, the successful Front of House Manager will drive the team to provide outstanding dining experiences. This role includes responsibility for maintaining operational excellence, ensuring safety compliance, managing staff, and delivering superior customer service.

At Loro, the Front of House Manager plays a pivotal role in nurturing a collaborative atmosphere where teamwork and guest satisfaction are paramount. You will guide and support the front of house team, foster engagement, and handle challenges efficiently during peak hours. With the company’s focus on promoting from within, there is ample opportunity for career growth and professional development. Employees are supported with comprehensive benefits including medical, dental, vision, and accident insurance, as well as mental health resources, employer-matched 401k, paid vacation, and family medical premium contributions. With these offerings, Hai Hospitality not only values its customers but also its team members’ well-being and future growth, making it an attractive place for individuals passionate about hospitality and culinary excellence to advance their careers.

Job Requirements

Must be able to effectively communicate with guests and other employees
Detect and identify safety issues and comply with safety guidelines and standards
Lift and carry trays, dishes, equipment, and goods up to 50 lbs, stock inventory, and perform restocking duties
Must have the ability to stand and walk for extended periods
Bend, stoop, and reach to access various areas and items
Ability to work in a fast-paced, high-pressure environment
Ability to work in a variety of temperatures, both hot and cold
Lift, push, or pull objects such as tables and chairs to reconfigure seating arrangements
Ability to use kitchen equipment safely and efficiently, such as ovens, grills, and knives
Maintain a neat and organized workspace, including proper storage of supplies and cleaning of surfaces
Move quickly and efficiently to respond to customer needs
Ability to work in close proximity to coworkers in a crowded kitchen or serving area
Tolerate exposure to potential allergens and food odors
Maintain a professional and hygienic appearance, including proper uniform and personal grooming
Understand directives and communicate effectively with leadership and coworkers
Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions